This space contains documentation for TrueSight Server Automation 8.9.03 and the later service packs for 8.9. For earlier releases, see BMC Server Automation 8.9.

Installing components on Microsoft Windows

As an alternative to the unified product installer, you can use the individual component installers to set up the TrueSight Server Automation environment. This topic includes the following sections:

Before you begin

Before installing TrueSight Server Automation on Windows, ensure that you have performed the following tasks:

  • NEW IN 8.9.02Ensure that Microsoft Visual C++ 2015 Redistributable Update 3 is installed on the server. For more information, see Installing an RSCD agent (Windows).


    As a prerequisite to install Microsoft Visual C++ 2015 Redistributable Update 3 on Windows 2012 R2, you must have the following patches installed on your server:

    • KB2919442 (Required for 2919355)
    • KB2919355. This patch requires several other patches: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018. This are all available on the download page for KB2919355.

    For more information about the prerequisites for Microsoft Visual C++ 2015 Redistributable Update 3, refer to the Microsoft documentation here.

  • Ensure that you have set up a database for use by TrueSight Server Automation, as discussed in Setting up a SQL Server database and user for TrueSight Server Automation or Setting up an Oracle database for TrueSight Server Automation.

  • Ensure that your connection to Microsoft SQL database is not encrypted. TrueSight Server Automation does not support using an encrypted Microsoft SQL database connection at the time of installation. However, after the product is installed successfully, TrueSight Server Automation can be configured to use an encrypted connection to communicate with the Microsoft SQL database. For steps on enabling and disabling an encrypted connection to your SQL database server, see Encrypting your database connection.
  • To know the default installation location of various TrueSight Server Automation components, see Default installation location for components.

  • The TrueSight Server Automation Application Server installation program needs a certificate password to generate a self-signed X.509 certificate. Communication between TrueSight Server Automation and servers being provisioned and between the Application Server and the process spawner uses the Transport Layer Security (TLS) protocol and X.509 certificates. The password must be at least 6 characters. For more information about certificates and the TLS protocol, see Authentication.
  • The Windows operating systems that TrueSight Server Automation supports might have Data Execution Prevention enabled at a level that prohibits the TrueSight Server Automation installation programs from running. If the computer on which you are installing TrueSight Server Automation has Data Execution Prevention enabled, you must add an exception for the installation programs or reduce the level of protection to allow all executables to run.

     To add an exception for a TrueSight Server Automation installation program
    1. Open Control Panel.
    2. Double-click System.
    3. Select the Advanced tab.
    4. In the Performance pane, click Settings.
    5. Select the Data Execution Prevention tab.
    6. Click Turn on DEP for all programs and services except those I select.
    7. Click Add.
    8. Select the installation program for which you want to add an exception. Then click Open.
    9. Click OK two times.
    10. Restart the computer.

Installation sequence

You can install all components on a single server, or on separate servers for scalability.


(For Windows 2012 only) Run each installation file as an Administrator so that the file server path can be created successfully.

To run the installation file as an administrator, right-click the installation file and click Run As Administrator. If you do not run the installation file as an Administrator, you must create the file server path manually before running it.

Install an RSCD agent

Installing an RSCD agent (Windows)

To install in a replicated domain controller environment, see Installing RSCD agents in a replicated domain controller environment.

Learn how to install an RCSD agent on Windows. An agent is required on each server that TrueSight Server Automation manages. 
Install TrueSight Server Automation Application Server and Network Shell

Installing the Application Server and Network Shell on Windows

To install Network Shell individually, see Installing only the Network Shell (Windows).

Use this procedure to install the TrueSight Server Automation Application Server and the Network Shell on Microsoft Windows platforms on which no previous versions of these components are installed. You can perform either:

  • A full installation of all components
  • A custom installation of selected components
Configure the file server

File server requirements

Setting up the file server

Configuring the file server agent ACLs

Learn how to set up the file server to store the contents of files included in snapshots, Network Shell scripts, BLPackages, software packages, and other types of information that is not easily stored in the database.
Install the PXE server and TFTP servers

Installing the PXE server on Windows

Use this task to install a PXE server and the TFTP server, which are functional components required for the TrueSight Server Automation provisioning solution, on Microsoft Windows.
Install TrueSight Server Automation Console

Installing the TrueSight Server Automation Console and Network Shell (Windows)

Learn how to install the TrueSight Server Automation Console and Network Shell on Microsoft Windows. The console is the graphical user interface to the TrueSight Server Automation servers. Network Shell is a required prerequisite of the console.

Installing the Application Server and file server (video)

See a video demonstrating how to set up a standalone instance of a TrueSight Server Automation Application Server and file server for testing and development purposes.

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