This space contains documentation for TrueSight Server Automation 8.9.03 and the later service packs for 8.9. For earlier releases, see BMC Server Automation 8.9.

Downloading the installation files

The tables in the sections below list the installation files to download according to the instructions in To download the files.

configure Download TrueSight Server Automation

The video at right demonstrates how to use the BMC Electronic Product Download site to download software purchased from BMC.

To download the files

The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product's Customer Support web page. If the EPD page shows that a patch is included in a file you downloaded, you do not need to obtain that patch separately.

To download files:

  1. Create a directory in which to place the downloaded files.


    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. At the login prompt, enter your user ID and password, and click Sign In.

  3. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.

  4. On the Product or Patches tab, select the files that you want to download.

  5. Select the files you want to download. See Installation programs for TrueSight Server Automation.

  6. Click Download (FTP).
    The selected items are placed in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.


    You can also click on a download file and be prompted to save it.

Unified product installer files

The Unified product installer is supported only for the 64-bit Red Hat Enterprise Linux (RHEL) and 64-bit  Microsoft Windows platforms. 

Item to downloadName of downloaded file

TrueSight Server Automation for <platform> [x64]

Download and extract the package appropriate for the operating system level and hardware platform in a temporary location.

The package contains the unified product installation program files.

To begin installation, run the setup file provided in this zip package. 


For example:


RSCD Agent for all platforms: Contains RSCD agent installers for all platforms. The unified product installer uses the RSCD installers while installing or upgrading TrueSight Server Automation in your environment.

Ensure that you extract the file and copy the rscd folder under <temporary location>/files/installer/ before running the unified product installer.


For example:

Individual component installer files 

Various product installers are provided in several zipped packages, to enable you to manually install individual components, rather than using the unified product installer.

For details about the specific installation programs required for each platform, see Installation programs for TrueSight Server Automation


Installation files use the following naming convention: <component><version>-<platform>.<fileType> (for example For service packs and patches, the <version> also includes the service pack or patch number (for example, TSSACONSOLE89-SP4-WIN64.exe).

Main product package, TSSA<version>-<platform>.zip

Multiple product components are included in the main package, TSSA<version>-<platform>.zip.

The following figure shows the directory structure of the main product package.

The following table lists these components:

Component and file name conventionDescription

Application Server installation file appropriate for the operating system level and hardware platform.
TSSA<version>-<platform>.sh or .exe

Installation program for the TrueSight Server Automation Application Server.

The installer for the Application Server is located in the <installer path>\BSA<version>-<platform>\Disk1\files\installers\appserver_<Architecture> directory.

Note: The Application Server installer on UNIX and Linux platforms also includes the installer for the PXE/TFTP server and the RSCD agent.
Do not use the standalone RSCD agent installer on a UNIX or Linux Application Server before running the Application Server installer.

TrueSight Server Automation Console client for <operatingSystem>\<platform>
or .exe

Installation file for the TrueSight Server Automation console.

The installer for the RCP client is located in the <installer path>\BSA<version>-<platform>\Disk1\files\installers\rcp directory.

Note: The TSSACONSOLE89-SP4-WIN64.exe is also available in the Linux 64-bit bundle (

From version 8.6.01 and higher, the RCP client installer file for Linux x64 is only available from the Windows 32-bit bundle ( or TSSA<version>


This file provides the database setup scripts you need to set up the database schema before installing TrueSight Server Automation and to upgrade data to the current release. The file is included when you download TrueSight Server Automation from the BMC Electronic Product Distribution (EPD) website. TrueSight Server Automation documentation refers to this file as db_scripts

 Click here to see an example of the directory structure that applies to a data upgrade.
The following example shows the portion of the directory structure that applies to a data upgrade.

Provisioning Files

Files required for provisioning.
The installer for the provisioning files is located in the <installer path>\BSA<version>-<platform>64\Disk1\files\installers\other_files directory.

Note: The Windows platform zips also include the .exe file for Provisioning PXE/TFTP Manager for Microsoft Window

Patch Downloaders
.tar, .zip, or .tar.gz 

Patch downloaders for various operating systems, used by TrueSight Server Automation to build offline repositories for Patch Management functionality.
The downloader utility package is located in the <installer path>\TSA<version>-<platform>64\Disk1\files\installers\other_files directory.
Server Automation Compliance Content

Content installer for DISA, SOX, PCI, HIPAA. Includes various Component Templates and remediation packages for performing compliance and remediation in a specific environment.
The installer for the Compliance Content is located in the <installer path>\BSA<version>-<platform>\Disk1\files\installers\compliance_content directory.

TrueSight Server Automation Chef tool kit support

Set of scripts that you can use to execute Chef cookbooks on the TrueSight Server Automation targets by using the TrueSight Server Automation deployment capabilities and Chef-solo.
These scripts are located in the <installer path>\BSA<version>-<platform>\Disk1\files\installers\other_files directory.

PXE server installer file

Separate PXE server installation file for Windows x86 and x64.
The PXE installer is located in the <installer path>\BSA<version>-<platform>\Disk1\files\installers\pxe__<Architecture> directory.

Additional component zip files

The following components are packaged in separate zip files. Each zip package in the following table contains the files for all the different platforms:

File nameComponent and description (EPD link text in bold)

RSCD Agent bulk installer
RSCD<version>-<platform>.sh, .rpm, ,gz, .bff, .deb, or .msi 

For example,

TSSA <version> RSCD Agent for all platforms (AIX, VMware ESX, HP-UX, Linux, Solaris, Ubuntu, Windows)
Open the installation file appropriate for the operating system level and hardware platform.


Network Shell for All Platforms
NSH<version>-<platform>.sh, .rpm, ,gz, .bff, .deb, or .exe

For example,

Contains the installation program for TrueSight Server Automation's cross-platform shell with full scripting capability
for all platforms: AIX, VMware ESX, Unix, Linux, Solaris, Ubuntu, Windows.
Open the Network Shell installation file appropriate for the operating system level and hardware platform.


Third Party Open Source Software

For example,

Contains Third Party software supplementary materials.

Checksum files:

  • md5sum.txt
  • sha256sum.txt
TrueSight Server Automation md5 checksum and SHA-256 checksum (sha256sum) for the major zip files on the EPD.

Yellowfin components for the Live Reporting dashboard

Yellowfin components that are required for setting up the Live Reporting dashboard.

For a fresh installation, install TSSA_LiveReportingInstaller.exe and TSSA_LiveReportingInstaller.bin for Linux and Windows platform.

Upgrade is not supported.

For more information, see Installing and configuring Yellowfin to enable Live reporting.

TrueSight Server Automation Optional components - BSA<version>

This package contains components that are not required for a basic TrueSight Server Automation installation:

Component and file name conventionDescription

RSCD Agent - standalone installers
RSCD<version>-<platform>.sh or .exe 

Individual TrueSight Server Automation RSCD Agent files for Linux, Solaris, and AIX platforms.
Open the TSSA <version> RSCD Agent for <platform> file that is relevant for the operating system level and hardware platform.

AIX_Multibos_Scripts file contains the following NSH job scripts:

  • is used to create a Multibos instance on the AIX Server.
  • is used to reboot the AIX Server and change the bootable instance.
  • is used to check if the AIX server reboot is successful.


Script-based solution for the management of Solaris 11 patches. This package contains scripts for updating the Solaris 11 patch repository and performing a Solaris 11 patch analysis. For more information, see How to perform script-based patch analysis for Solaris 11.

Vendor Patch Content


Vendor Patch Content sets up customized Network Shell scripts to integrate with the Software Assistant (an industry-standard patch analysis tool) to perform the actions necessary to analyze, download, and package patches for the HP-UX and CentOS platforms, and provide all other assets needed to run patch analysis.

TrueSight Server Automation Integration for CMDB

( Formerly known as BMC Atrium Integration)

TrueSight Server Automation Integration for CMDB Integration files: 

  • TrueSight Server Automation Integration for CMDB Single Sign On
  • License information for TrueSight Server Automation Integration for CMDB Shared Components
  • TrueSight Server Automation Integration for CMDB Shared Components documentation
  • TrueSight Server Automation Integration for CMDB Single Sign On documentation

Note:Before running the TrueSight Server Automation Integration for CMDB installer on a Linux system, ensure that the library is present. This library is required by the native RIK process used by TrueSight Server Automation Integration for CMDBinstaller.

For a complete list of dependency libraries, review the following topic in the BMC Remedy ITSM Suite 9.0 Deployment online documentation:

Preparing a UNIX environment

This is not applicable for TrueSight Server Automation 8.9.02. Ensure that you use BLAtrium 8.9.0 installer for integrating TrueSight Server Automation 8.9.02 with ITSM Stack 9.1 Service Pack 4 + hotfix. BLAtrium 8.9.00 installer can be downloaded from the TrueSight Server Automation 8.9 BMC Electronic Product Download site location.

Where to go from here

Carefully review the system requirements for your platform before performing the installation or upgrade. For more information and instructions, see the following topics:

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