Troubleshooting startup problems due to port conflicts

When you start or restart the Presentation Server, the configured ports are checked to verify that they are available. In case of conflicts, the Presentation Server start-up process is aborted.

The port availability check is performed when you restart the Presentation Server through any of the following methods:

  • Using the tssh server start command.
  • Using Microsoft Windows services.
  • Restarting the Presentation Server host computer.

Any port conflicts are logged in the log file PortConflicts.log located in the InstalledDirectory\TrueSightPServer\truesightpserver\logs directory.

If you use the tssh server start command to restart the Presentation Server, port conflicts, if any, are displayed on the command-line interface.

The following ports are checked for their availability:

ComponentDefault port number
Tomcat Apache server HTTP connector port80 (Windows)
8080 (Linux)
Tomcat Apache server HTTPS connector port443 (Windows)
8043 (Linux)
Cell gateway1900

During installation, if you specified a custom port for any component, that port is checked instead of the default port.

To manually check for port conflicts

You can run the following commands to check the port availability from the <Presentation Server Installation Directory>\truesightpserver\bin directory:

Checking configured ports availability
Tomcat connector port 80 is busy.
Tomcat redirect port 443 is busy.
Database port 5432 is busy.
Index Server port 9300 is busy.
Event gateway port 1900 is busy.
Check C:\auto_product\tsps\truesightpserver\logs\PortConflicts.log log file for output.

Related topics

Presentation Server tssh commands

Presentation Server ports Open link

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