Troubleshooting event reinitialization errors
Supported with 11.3.02 and later
The tssh event reinitialize
command is supported only with TrueSight Presentation Server version 11.3.02 and later.
The tssh event reinitialize
command may fail sometimes and display the following error message:
The operation failed due to an unexpected problem. Check the tssh.log file for more details. Contact BMC Customer Support for further assistance.
The tssh.log file may have the following error messages:
- Failure due to file not closed.
This message is relevant to the files not closed in the <Presentation Server Installation Directory>\truesightpserver\modules\elasticsearch\data\ directory. - Failure due to database process down
Workaround
- Run the following command to check the Presentation Server status:
tssh server status
- Based on the tssh server status output, resolve the issues. For example, if the tssh server status displays the following output, troubleshoot to ensure that the Core Server and Index Server are up and running:
Process status
=====================================
Core Server Not running
Index Server Not running
Database Server Running (7360)
Where to go from here
Troubleshooting the Presentation Server and the TrueSight console.
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