Integrating with BMC Remedy Service Desk to manage incidents
This integration enables Infrastructure Management to create incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.
Important
Though integration between Infrastructure Management and BMC Remedy Service Desk is supported, BMC recommends to use the integration with BMC Service Resolution.
Review the following topics for more information about using this integration to manage incidents.
Related topics
- Integration for BMC Remedy Service Desk overview
- Integration for BMC Remedy Service Desk requirements
- Prerequisites for installing the Integration for BMC Remedy Service Desk integration module
- Installing the Integration for BMC Remedy Service Desk
- Configuring Integration for BMC Remedy Service Desk
- Upgrading Integration for BMC Remedy Service Desk BMC EM to Infrastructure Management cell
- Integrating BMC Remedy Service Desk with Infrastructure Management
- Using Integration for BMC Remedy Service Desk
- Troubleshooting Integration for BMC Remedy Service Desk issues
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