Configuring Infrastructure Management Integrations using the operator console

You can integrate Infrastructure Management with other BMC products by using a post-installation configuration utility that is accessed from the Infrastructure Management operator console.

The following BMC products can be integrated with Infrastructure Management by using the post-installation configuration utility:

Note

Other integrations with BMC products are possible but are not currently available for configuration using the post-installation configuration utility.

Advantages of using the utility

Integrate the previously BMC products with Infrastructure Management in a common interface by editing the required parameters for each configuration.
Launch the integration interface from the Infrastructure Management operator console and configure all integrations. There is no need to log on to the BMC TrueSight Infrastructure Management Server to enable integrations.
Save time during the installation process by performing the integrations after the installation.
Save time during server deployments by performing the integrations after the deployments.
Make changes to IP addresses and other configuration parameters previously set by launching the integration interface and modifying the required fields.
Immediately test the integration for BMC Remedy Service Desk.

Limitations of the utility

After an integration is enabled, you cannot disable it through the interface. Active and inactive modes are available only for LDAP integrations.
Testing functionality is available only for BMC Remedy Service Desk. All other integrations validate the data and do no require testing.

Configuring Infrastructure Management integrations

In the operator console, select Options > Administration.
Under Integrations with other BMC Products, click Edit.

The Configure Infrastructure Management Integrations dialog box displays the available integrations, and their relevant fields values. By default, all integrations are marked for configuration and their configuration fields appear on the screen. If the text fields are populated with values, it means that the integration is enabled. Empty text fields indicate that the integration is not configured.

You can hide integrations that are not relevant to your installation by clearing the check boxes next to the integration name.
Note

When you select or clear one or more integrations, other integrations might be automatically selected or cleared due to shared dependencies.
In an upgrade scenario, details of the integrations already exist in the database. However, no data validation occurs during an upgrade. To initiate validation, modify the data in the configuration fields. All the fields that are available during installation are also available in the integration screen.
Scroll down and enter the configuration values for the integrations.
Click Apply.
The system tries to integrate with all the applications for which you have modified the configuration values in one batch. The integration process might take several minutes before completing.
Verify the success or failure for each integration in the results window that is displayed.

BMC AR Server/CMDB

Input field	Description
AR Server Hostname	Enter the host name of the AR Server.
AR Server Port	Enter the AR Server or CMDB port number. The default is 0. If AR Server is configured with a portmapper, enter 0 in this field.
AR Server User	Enter the user name required to log on to the AR Server. The default is Demo. This user must have Administrative privileges.
AR Server Password	Enter the password required to log on to the AR Server.
Publishing Mode	Select Single Server or Multiple Server depending on whether you installed Infrastructure Management on a single server or multiple server environment. If you select Multiple Server, the `Enterprise` parameter in the pserver.conf file is set to `True` otherwise, it is set to `False`. The `Enterprise` parameter enables (T) or disables (F) the enterprise mode of operation.
UDDI Hostname	Enter the host name of the UDDI registry for Atrium CMDB or the name of the Atrium Web Services Server.
UDDI Port	Enter the port number of the UDDI registry for CMDB or the port number of Atrium Web Services server for CMDB.
UDDI User	Enter the UDDI registry user name. The default is admin.
UDDI Password	Enter the UDDI registry password.
BMC TrueSight Infrastructure Management Server Protocol	Select the application protocol. The default protocol is http.
BMC TrueSight Infrastructure Management Server Port	Select the port.

Notes

Logs for the CMDB integration are in the integrate_atrium_cmdb.log located at installationDirectory/pw/pronto/logs.
If UDDI is configured for HTTPS, set bmc.uddi.registryserver.secure.enabled=true in the pw\custom\conf\pronet.conf file and restart TrueSight Infrastructure Management server.

BMC Remedy Service Desk

Note

Integration for BMC Remedy Service Desk is installed as part of the Infrastructure Management CMDB Extensions. If you are upgrading from an earlier version of Infrastructure Management, you can use the postinstallation configuration utility to integrate your previously installed version on Integration for BMC Remedy Service Desk.

Input field	Description
Instance Name	Read-only field. The default instance name is displayed.
Form Name	Enter the BMC Remedy Service Desk form name to which events are propagated. Default is INT:Staging.
Gateway Port	Enter the gateway port number to configure gateway entry in the mcell.dir and ibrsd.dir files.
Gateway Encryption Key	Enter the gateway encryption key to configure gateway entry in the mcell.dir and ibrsd.dir files.

Integration for BMC Remedy Service Desk required you to enable an event management policy that propagates events to BMC Remedy Service Desk. Perform the following steps to enable an event management policy in Infrastructure Management:

Log on to administrator console.
In the Administration tab, click Event Management Policies on the left, and navigate to pncell_<server_name> > By Selector > IBRSD > All Critical Events. Policy details appear on the right.
From the Edit menu, select Edit Policy.
In the Propagation Policy Details tab on the right, select Enabled.

During the installation of CMDB extensions, cell information is automatically updated in the IBRSD.dir file . However, if you have not defined additional cells, you need to update IBRSD.dir manually with those cell entries.
You must have a valid entry pointing at the cell in the installationDirectoryOfARServer/conf/IBRSD/IBRSD.dir file on the BMC AR Server:
cell cell_name key cell_host:port
Restart the IBRSD/BMC AR Server service from services.msc that resides on the AR system.
Click Test to test the integration for BMC Remedy Service Desk. A result window appears, indicating the integration status.
Note

Start Remedy Service Desk Service Status — Even when the status shows SUCCESS, verify in the services file that the BMC Remedy Service Desk Service is actually running.
Stop Remedy Service Desk Service Status — If the service is already stopped, the status will show failure. In this case, failure is not a concern.
Verify that the CMDB configurations were implemented using the validate_atrium_cmdb CLI command.

BMC TrueSight IT Data Analytics

You can see the list of host names and port numbers of the IT Data Analytics servers integrated with that Infrastructure Management Performance Management servers.

This action is for read-only purposes only. BMC recommends you to not make any changes on the Configure Integrations dialog box for the BMC TrueSight IT Data Analytics instance.

For making any configuration changes, you need to log on to BMC TrueSight IT Data Analytics and navigate to Administration > External Configurations.