BMC Remedy artifacts for Continuous Compliance for Database Automation

The following sections describe the BMC Remedy artifacts that are installed by the BMC Atrium Orchestrator Content installer.

The following table lists each AR Server and BMC Remedy ITSM artifact by file name and type.

Copies of these files are located in the AO_HOME/resources/ContinuousComplianceDatabases folder on the CDP on which you ran the content installer. The installer imports the data contained in the files into the BMC Remedy ITSM database.

AR Server artifacts

Object Type Description
CCD_Application_Definition.xml configuration file Used by the content installer to import the artifacts.
CCD_Approval_Process.arx approval process configuration

The ITSM approval process configuration that manages automatic approvals of change tickets (emergency change tickets). The configuration has the following characteristics:
Emergency Change Approval:

  • General
    • Status --Enabled
    • Description --Operator Initiated Change for BDA - Emergency
  • Approval Process tab
    • Phase Name --Business Approval - Emergency
    • Process Name --Change Level - Implementation
    • Impacts Approval Status --Yes
    • System Approval Flag --Yes
    • Sort Order --[1]
  • Status Flow tab > Status
    • Begin --Request For Change
    • Approved --Implementation In Progress
    • Rejected --Rejected
    • No Approvers --Implementation In Progress
  • Additional Qualifications tab
    • Change Timing --Emergency

      Automatic Change Approval:
  • General
    • Status --Enabled
    • Description --Operator Initiated Change for BDA - Automatic
  • Approval Process tab
    • Phase Name --Business Approval - No Impact
    • Process Name --Change Ad Hoc
    • Impacts Approval Status --Yes
CCD_TMS_TASK_FILTER.def filter

Contains the task approval filter for operator-initiated change. The filter has the following specific configuration:

  • Execution Options
    • State --Enabled
    • Execution Order --556 - This value must be greater than 555 as there is another filter which executes on 555 by default.
    • Modify --true
    • Run If Qualification --(((('Service Cat Tier 1' = "Operator Initiated Change") AND ('Service Cat Tier 2' = "BMC Database Automation")) AND ('TR.Status' != 'DB.Status')) AND (('Status' = "Assigned") AND ('Character 01' != $NULL$)) AND ('Integer 03' != 9999)
  • If Action tab > Notify
    • Mechanism --Alert
    • Priority --0 (zero)
    • User --the BMC Remedy user used to configure the BMC Remedy Monitor adapter
    • Text --$Service Cat Tier 1$:$Service Cat Tier 2$:$Task ID$:$RootRequestID$
  • Set Fileds tab-> Data Source : CURRENT TRANSACTION
    • Filed - Integer 03
    • Value - 9999
CCD_CHG_CHANGE_FILTER.def filter

Contains the change approval filter for when an operator-initiated change is rejected. The filter has the following specific configuration:

  • Execution Options
    • State --Enabled
    • Execution Order --556 - This value must be greater than 555 as there is another filter which executes on 555 by default.
    • Modify --true
    • Run If Qualification --(((('Service Cat Tier 1' = "Operator Initiated Change") AND ('Service Cat Tier 2' = "BMC Database Automation")) AND ('TR.Status' != 'DB.Status')) AND ('TR.Change Request Status' = "Rejected")
  • If Action tab > Notify
    • Mechanism --Alert
    • Priority --0 (zero)
    • User --the BMC Remedy user used to configure the BMC Remedy Monitor adapter
    • Text --$Categorization Tier 1$:$Categorization Tier 2$:$Infrastructure Change ID$:$Change Request Status$
CCD_CHG_OPCAT_SERVICE_CATALOG_Database Automation OIC Change Template.arx operational categorization Contains the operational categorization specification for operator-initiated change
CCD_CHG_OPCAT_CATALOG_ASSOC_Database Automation OIC Change Template.arx association data Contains the association data for the operator-initiated change operational categorization specification.
CCD_CHG_SPGASSOC_Database Automation OIC Change Template.arx template Contains association data for the operator-initiated change templates (change and task templates).
CCD_CHG_Database Automation OIC Change Template.arx Change template

Change template for operator-initiated change. The template has the following specific configuration on the Categorization tab:
Operation Categorization Selection

  • For Tier 1, Operator Initiated Change.
  • For Tier 2, BMC Database Automation.
CCD_TMS_Database Automation OIC Change Template.arx Task template

The task template for operator-initiated change. This task template is associated with the change request. The template has the following specific configuration on the Categorization tab:
Operation Categorization Selection

  • For Tier 1, Operator Initiated Change.
  • For Tier 2, BMC Database Automation.
CCD_TMS_SUMMDATA_Database Automation OIC Change Template.arx template Contains summary data for the operator-initiated change task template.
CCD_TMS_ASSOC_Database Automation OIC Change Template.arx association data Contains the association data for the operator-initiated change templates (change/task templates).
CCD_Component_Definition.xml configuration file Used by the content installer to import artifacts.
CCD_CFG_OPCAT_CATALOG_ASSOC_FILTER.def AR definition file Contains filter-related information.

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