Closed Loop Compliance ITSM Integration module
Before you can use the Closed Loop Compliance ITSM Integration module, you must ensure that the module is properly integrated to work with the TrueSight Server Automation and BMC Remedy ITSM systems.
- Change Management configuration group for Closed Loop Compliance ITSM Integration
- Configuration Management configuration group for Closed Loop Compliance ITSM Integration
- Default User configuration group for Closed Loop Compliance ITSM Integration
- Incident Management configuration group for Closed Loop Compliance ITSM Integration
- Task Management configuration group for Closed Loop Compliance ITSM Integration
Change Management configuration group for Closed Loop Compliance ITSM Integration
The following table lists the configuration items for the Change Management configuration group.
Configuration item | Description |
|---|---|
Change_Template_Name | Name of the BMC Remedy ITSM change template used to create a change in target BMC Remedy ITSM instance. For example, BladeLogic Compliance Change Template. |
Default_Change_Type | Type of change. By default, the value is set to Change. |
Default_Impact | Impact type of the change when created. By default, the value is set to 3-Moderate/Limited |
Default_Risk_Level | Risk level of the change when created. By default, the value is set to Risk Level 2. |
Default_Status | Status of the change when created. By default, the value is set to Draft. |
Default_Timing | Timing value of the change when created. By default, the value is set to Normal. |
Default_Urgency | Urgency level of the change when created. By default, the value is set to 3-Medium. |
Platform | Name of the change platform as seen in the Change Management module configuration. For example, BMC_AR_System |
Configuration Management configuration group for Closed Loop Compliance ITSM Integration
The following table lists the configuration items for the Configuration Management configuration group.
Configuration item | Description |
|---|---|
AR_System_Version | Version of BMC Atrium CMDB used. By default, the value is 8.0. |
Enable | Indicates if BMC Atrium CMDB access is enabled in the current BMC Remedy ITSM environment. Set this value to true only if CI information is present with BMC Remedy AR System and/or the BMC Atrium CMDB for servers being managed by TrueSight Server Automation. Allowed values: true and false. |
Platform | Name of the BMC Atrium CMDB platform as seen in the Configuration Management module configuration. For example, BMC_AR_System |
Server_Class_Name | Name of the server class used to retrieve the relevant Configuration Item information. For example, BMC_ComputerSystem. |
Default User configuration group for Closed Loop Compliance ITSM Integration
The following table lists the configuration items for the Default User configuration group.
Configuration item | Description |
|---|---|
Adapter | Name of the BMC Remedy Actor adapter configured on the grid to do user authentication. For example, ARSAdapter. |
Authentication_Query_Mappings | The mappings used in the authentication query. Do not modify this field. The field is populated by the information provided in the other fields of this configuration group <mappings> <person-id type="int">Person ID</person-id> <first-name type="string">First Name</first-name> <last-name type="string">Last Name</last-name> <company type="int">Company</company> <login-id type="string">Remedy Login ID</login-id> </mappings>
|
Default_Company | Company name as seen in BMC Remedy ITSM instance for the given user name. For example, Calbro Services. |
Default_Company_Location | Company location as seen in BMC Remedy ITSM instance for the given user name. For example, Calbro Services. |
Default_First_Name | First name as seen in BMC Remedy ITSM instance for the given user name. For example, Atrium. |
Default_Last_Name | Last name as seen in BMC Remedy ITSM instance for the given user name.For example, Orchestrator |
Enable | A string value that determines whether user authentication is enabled in the current BMC Remedy ITSM environment. Allowed values: true and false. It is recommended to set this value to true. |
Platform | Name of the authentication platform. For example, BMC_AR_System. |
Schema | BMC Remedy ITSM Schema used for user identification. For example,CTM:People. |
Username | User name to authenticate. For example, orchestrationuser. |
Version | Version of BMC Remedy AR System By default, the value is v7.0. |
Incident Management configuration group for Closed Loop Compliance ITSM Integration
The following table lists the configuration items for the Incident Management configuration group.
Configuration item | Description |
|---|---|
Default_Impact | Impact type of the incident when created. By default, the value is set to 3-Moderate/Limited. |
Default_Reported_Source | Reported Source of the incident when created. By default, the value is set to Systems Management. |
Default_Service_Type | Service type of the incident when created. By default, the value is set to Infrastructure Event. |
Default_Status | Status of the incident when created. By default, the value is set to In Progress. |
Default_Status_Reason | Status Reason of the incident when created. By default, the value is set to Infrastructure Change. |
Default_Urgency | Urgency level of the incident when created. By default, the value is set to 3-Medium. |
Incident_Template_Name | Name of the BMC Remedy ITSM incident template used to create an incident in target BMC Remedy ITSM instance. For example, BladeLogic Compliance Template Incident |
Platform | Name of the incident platform as seen in the Incident Management module configuration. For example, BMC_AR_System |
Task Management configuration group for Closed Loop Compliance ITSM Integration
Update the Platform configuration item to match the name of the incident platform as seen in the Incident Management module configuration (for example, BMC_AR_System ).