Track-It! 11.4 vs. Track-It! 20xx
The following tables provide a matrix that you can use to compare the features available in all previous, current, and future releases of Track-It!:
| Modules | Track-It! 11.4 | Track-It! 2021 | Track-It! 2022 Release 01 (August 2022) | Track-It! 2023 Release 01 (May 2023) | Track-It! 2023 Release 02 (November 2023) |
|---|---|---|---|---|---|
| Customizable Dashboard with drill down |  | | | | |
| Help Desk | | | | | |
| Solutions/Knowledge Management | |
| | | |
| Self Service Portal | | | | | |
| Crystal Reports replaced with Track-It! report | | | | | |
| Change management | | | | | |
| Inventory/Asset Management | | | | | |
| Remote Control | | | | | |
| Cross browser compatibility | | | | | |
| Form customization | | | | | |
| Business Rules Engine | | | | | |
Patch Management | | | | | |
Software Deployment | | | | | |
Mobile Device Management | | | | | |
Power Management | | | | | |
Compliance Management | | | | | |
| Purchasing | | | | | |
Technician Mobile App with Help Desk | | | | | |
| Technician Mobile App with Help Desk, Solutions, Asset | |||||
| Self Service Mobile App | |||||
| Training | | ||||
| Library | | ||||
| Survey | | ||||
| Survey Monkey Integration | | | | | |
| Barcode for Windows CE | | ||||
| Barcode for Android | | | | | |
| Barcode for iOS | | | | | |
| Software License Management | | Preview | | | |
| Password Reset | |
Important
The Mobile Device Management, Software Deployment, Power Management, Compliance Management, and Patch Management modules are additional licensable features available through the integrated BMC Client Management (BCM) console.
| Administrative features | Track-It! 11.4 | Track-It! 2021 | Track-It! 2022 Release 01 (August 2022) | Track-It! 2023 Release 01 (May 2023) | Track-It! 2023 Release 02 (November 2023) |
|---|---|---|---|---|---|
| Email to Ticket (multiple inboxes) | | | | | |
| Multiple Self Service Languages | | | | | |
| Self Service Required Fields | | | | | |
| IMAP/POP3 Email Support | | | | | |
| Microsoft 365 Support using OAuth (including National cloud deployments) | | | |||
| Exchange Web Services Support (including OAuth) | | | | | |
| Directory Importer – Active Directory | | | | | |
| Directory Importer – LDAP | | ||||
| Directory Importer – Multiple Active Directory support | | | | | |
| Scheduled Tickets | | | | | |
| Date Math in filters/rules | | | | | |
| Data segregation for Help Desk | | | | | |
| Data segregation for other modules | |||||
| Directory Importer Scheduling | | | | | |
| Multiple Technician Languages | | ||||
| Round Robin | | ||||
| Full Audit Trail | | Partial | |||
| Help Desk Web Services APIs | | | | | |
| Asset Attachments | | | | | |
| Parent/Child Tickets | | | | | |
| Language Support | |||||
| English | | | | | |
| Spanish | | | | | |
| French | | | | | |
| German | | | | | |
| Portuguese | | | | | |
| Italian | | | | | |
| Language Editor for Technical Portal | Partial | Partial | Partial | Partial | |
| Language Editor for Self Service | | | | | |
This topic will be updated to keep you informed about the availability of new features in the upcoming releases.
* These features will be added to the Track-It! platform in subsequent releases.
All of the future product plans and releases described herein relate to BMC’s current product development considerations, which are at the sole discretion of BMC and are subject to change and/or cancellation at any time. BMC cannot and does not provide any assurance as to whether these plans will result in any future releases of the nature described. These future product plans should not be viewed as commitments on BMC’s part and thus should not be relied upon in customer purchase decisions.
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