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Language availability

   

Track-It! 2023 Release 01 online technical documentation is also available in the following languages:

  • French
  • German
  • Portuguese (Brazil)
  • Spanish
  • Spanish (XL)

The displayed language depends on your browser language. However, you can change languages from the Language menu.

Track-It! 20.23 Planning

System requirements

Before you install the product, make sure that your environment meets the hardware and software requirements.

Product compatibility matrix

Web browsers

The following table lists the web browsers that Track-It! supports:

Web browsersVersion
Microsoft EdgeLatest version available as per Track-It! release date
Google ChromeLatest version available as per Track-It! release date
Mozilla FirefoxLatest version available as per Track-It! release date
Safari

Latest version available as per Track-It! release date

Related topics

Preparing for installation

Installing in Standard mode

Resolution and connectivity details

The following table lists resolution and connectivity details for Track-It!:

Type of resolution or connectivity

Details

Recommended resolution

1920 x 1080 pixels

Network connectivity

512 KBPS or higher

Application Server hardware requirements

The following table lists Application Server hardware requirements for Track-It!:

ComponentHardware requirement
Computer and processor1 CPU with minimum 2 GHz - 4 core with 2 MB cache
Memory8 GB
Hard disk

100 GB

Important

The initial installation might require up to 2 GB of free space to extract all installation files and to run the application.

Software requirements

The following table lists software requirements for Track-It!:

ComponentSoftware requirement

Operating system

  • (2022 Release 01) Windows Server 2022
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 (Deprecated)
  • Windows Server 2012 R2 64-bit (Deprecated)

Web server

  • IIS 10 Windows 2019 Server
  • IIS 10 Windows 2016 64-bit Web server
  • IIS 8.5 Windows 2012 R2 64-bit Web server
  • IIS 8.0 Windows 2012 64-bit Web server

Important

  • In all 64-bit versions of Windows, IIS must be configured to support 32-bit worker processes.
  • Do not install Track-It! Web on a Domain Controller.
  • If the server on which Track-It! is installed is running on a locale other than EN-US, the server must have the required language pack installed. The local computer settings does not impact the date format. For more information, see Language information.
  • (2022 Release 01) We recommend that you use CA Signed SSL Certificates for secure data transfers. For more information, see How to enable SSL Open link .
Email server
  • Microsoft Exchange 2019
  • Microsoft Exchange 2016
  • Microsoft Exchange 2013

  • Microsoft Office 365 with Exchange Web Services (EWS)

  • Track-It! supports the following mailbox types for processing the incoming email messages:
    • EWS (OAuth and Basic Authentication)
    • IMAP
    • POP3
  • Track-It! supports the SMTP server for sending outgoing email messages.
Directory service
  • Microsoft Active Directory Services (ADS) 2019
  • Microsoft Active Directory Services (ADS) 2016

Other

  • If the following software are not already installed, they are installed to support Track-It! functionality:
    • Microsoft .NET Framework 4.7.2

    • Microsoft Visual C++ 2017 Redistributable

    • Microsoft ODBC Driver 17 for SQL Server

    • Microsoft OLE DB Driver 18 for SQL Server

    • BMC Client Management (BCM)

      Warning

      Each Track-It! release supports a specific BMC Client Management (BCM) version only. We recommend that you do not use a version of BCM that is not compatible with your Track-It! release. Using a newer version of BCM might cause portions of the system to stop working and can potentially result in complete loss of functionality in certain areas which might not be easily recoverable.

      The following table lists Track-It! release and its compatible BCM version:

      Track-It! releaseCompatible BCM version
      Track-It! 2023 Release 02 (fresh install)BCM 22.4.30
      Track-It! 2023 Release 02 (upgrade from previous version)BCM 22.4.03
      Track-It! 2023 Release 01BCM 22.4.1
      Track-It! 2022 Release 01BCM 21.02.02
      Track-It! 2021 Release 02BCM 21.02.02
      Track-It! 2021 Release 01BCM 21.02
      Track-It! 2020 Release 03BCM 20.08

Databases

The following table lists databases that Track-It! supports:

DatabaseVersion

Microsoft SQL Server

  • (2023 Release 01) SQL 2022 and its service packs
  • SQL 2019 and its service packs
  • SQL 2017 and its service packs
  • SQL 2016 (Service Pack 2)
  • SQL 2014 (Service Pack 3)
Microsoft SQL Express
  • SQL Express 2019 with Advanced Services
  • SQL Express 2017 with Advanced Services
  • SQL Express 2016 with Advanced Services
  • SQL Express 2014 with Advanced Services

Important

  • SQL Server 2022 is only compatible with BCM version 22.4.1 and above.
  • Track-It! does not support case-sensitive SQL Server and SQL Express.
  • The Full Text search feature is available only with Advanced Services variant of SQL Server and SQL Express.
  • You must configure SQL Server for mixed mode authentication. This allows both Windows authentication (integrated security) and SQL Server authentication.
  • To make the Track-It! installer function correctly, you must enable the TCP/IP protocol on the SQL Server. By default, the TCP/IP protocol is disabled in SQL Express.

Security

Track-It! supports Transport Layer Security (TLS) 1.2 database connections by utilizing SQL Server drivers, which are automatically installed during installation.

However, your edition of SQL Server might not provide TLS 1.2 connections by default. The Microsoft Knowledge Base article TLS 1.2 support for Microsoft SQL Server Open link  lists the various SQL Server editions and their support for TLS 1.2.

We recommend that you follow Microsoft's guidance when planning your TLS 1.2 connection to your SQL Server.

Important

If you are planning to enable an integration between Track-It! and BCM, please note that BCM does not support TLS 1.2 out-of-the-box. If you want to configure BCM with a TLS 1.2 enabled SQL Server, follow Knowledge Article 166431 Open link .

The following table describes the required TLS versions that must be running on the Track-It! server, SQL server, and email server in order for Track-It! to function properly: 

Security protocolVersion
TLS

  • TLS 1.2 Support

    Important

    TLS 1.2 is supported, if it is enabled, on both the Application Server and the Exchange Server.

Was this page helpful? Yes No Submitting... Thank you
Last modified by Sonal Rajapurkar on Nov 28, 2023
planning

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