Getting started

If you are new to the Track-It! product, the information in this section introduces you to the product features.

Notes

Before upgrading from Track-It! 11.4 to Track-It! 20xx, learn more about:
- Track-It! 20xx features
- The differences between Track-It! 11.4 and Track-It! 20xx
- The features planned for future releases
If a feature that you need is missing in the table at Track-It-11-4-vs-Track-It-20xx, you must consider waiting until it is delivered in an upcoming release.
If you are migrating to Track-It! 20xx because your operating system is no longer supported, note that we continue to support Track-It! 11.4. For more details about supported operating systems for Track-It! 11.4, see System requirements.

You must note the following important points before installing or migrating to Track-It! 2021:

BMC strongly recommends that you watch the following training video (15:08) about installing Track-It!:

The [confluence_iframe] macro is a standalone macro and it cannot be used inline.

https://youtu.be/PFL1-CKgwMk?list=PLibAMtD70sYGYdao7TNnEiuvoHy_z8t4V
Track-It! 2021 is a new platform and BMC is still developing some edge components.
If you plan to upgrade to Track-It! 2021 from an earlier release, BMC recommends that you read Track-It-11-4-vs-Track-It-20xx. This topic describes which components have been delivered and which remain to be delivered.
Upgrading from Track-It! 11.4 to Track-It! 2021 involves using automated tools to migrate data. For more information, see Upgrading-from-Track-It-11-4-to-Track-It-2023.
You can download Track-It! licenses and software fromBMC License Portal.
For download instructions, seeHow to obtain your Track-It! license & software.

For information about Track-It! 2021, contact BMC Support athttp://support.trackit.com or go toSupport Central.

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