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Track-It! 2023 Release 02 online technical documentation is also available in the following languages:

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  • Spanish
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Configuring after installation

After installation, the system administrators must review and perform the procedures in this section to configure the Track-It! application.


If you want to migrate your data from Track-It! 11.4 to Track-It! 2021, see Upgrading from Track-It! 11.4 to Track-It! 2023.

GoalRelated topics
Configure and set up the Active Directory to import requestors and techniciansImporting users from Active Directory

Configure the user accounts and permissions for requestors and technicians that are imported from the Active Directory or migrated from a previous version

Managing technicians

Managing requestors

Set up the Windows authentication for usersEnabling Microsoft Windows Integrated Authentication for Track-It!
Configure and set up your Business RulesConfiguring Business Rules
Configure your incoming and outgoing email settingsConfiguring email
Configure and further customize the Track-It! application based on your needsAdministering
Set up the Track-It! application using SSL

Knowledge Article no. 000357945 Open link


The following video (5:18) provides an overview of configurations in Track-It!: Open link

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