Using: For technicians
The following video (13:22) provides an overview of Track-It! for technicians:
https://youtu.be/eorhls41XAg?list=PLibAMtD70sYGYdao7TNnEiuvoHy_z8t4V
This section contains the following topics:
- Logging in to and logging out of Track-It!
- Designing and generating reports
- Creating and managing tickets
- Creating and managing assignments
- Creating and managing software titles (2021 Release 02)
- Creating and managing change requests
- Defining views and performing actions on Software Licenses
- Defining views and performing actions on Help Desk
- Defining views and performing actions on Change Management
- Creating and managing solutions
- Customizing panels of a dashboard to view key data
- Searching for records
- Communicating impact announcements to multiple users
- Managing a user profile
- Managing assets
- Managing Purchasing
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