Searching for records

You can use global search to find information on the different Track-It! modules quickly.

This topic contains the following information:

Note

The following conditions apply:

Global Search uses Microsoft SQL Server Full-Text Search. Searching for records may not work if SQL Server is installed without Full-Text search feature. For more information about Full-Text search, see Full-Text Search .
Stoplists are applied to Full-Text search. For more information, see Configure and Manage Stopwords and Stoplists for Full-Text Search .

How global search functions in Track-It!

You can use keywords to search records in Track-It!. Based on your requirement, you can limit the search to specific modules.

Asterisk (*) is the only wildcard allowed, and it can be used only at the end of a keyword or phrase (for example, server*).
To search for an exact phrase, the phrase must be enclosed by double quotation marks (for example, "server error").
By default, 10 search results are displayed per page.
If you select the All of the words and phrases option and search:
- database server: The search results display all records that have the words database and server.
- "database server": The search results display records that have the exact phrase database server.
- database server "silent installation": The search results display all records that have the words database and server and the exact phrase silent installation.
Important

Global search might not give accurate results if stopwords are used in the search query.
If you select the Any of the words and phrases option and search:
- database server: The search results display all records that have either words database or server.
- "database server": The search results display all records that have the exact phrase database server.
- database server "silent installation": The search results display all records that have either the words database or server or the exact phrase silent installation.

The following table provides details about the fields on which the search is performed:

Modules	Fields
Tickets	Ticket ID Summary Additional Information Text type fields of ticket notes
Solutions	Topic Summary Solution Text Solution ID
Assignments	Assignment ID Summary Additional Information Text type fields of assignment notes
Assets	Asset Name IP Address Operating System Asset ID Company Asset ID Part Number (2020 Release 01) Serial Number (2020 Release 01) Asset Tag (2020 Release 01)
Change Requests	Change Request ID Summary Additional Information
Purchase Orders	Purchase Order number Purchase Order sequence Additional Information Shipping Information Status (2020 Release 01)
Software licenses (2022 Release 01)	Fields in the software title form Software title sequence Software title name Additional information Fields in the software license form Software license description Software license serial number Software license activation key Comments Software license external Purchase Order number Important For a software title to be searchable, it must have linked software licenses.

From the Track-It! header bar, click Search .
In the Search In dialog box, select the required modules to limit your search.
In the search box, enter keywords and click Search In .
On the Search tab, based on your requirement, select an appropriate search option.
(Optional) Click a record from the search results to open it in a new tab.

Related topics

Using: For technicians