Language availability

   

Track-It! 2022 Release 01 online technical documentation is also available in the following languages:

  • French
  • German
  • Portuguese (Brazil)
  • Spanish
  • Spanish (XL)

The displayed language depends on your browser language. However, you can change languages from the Language menu.


BMC

Track-It! 20.22

All versions

Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about Track-It! 2022 releases.

Release notes
updated 13 Oct

Learn what’s new or changed for Track-It! 2022 Release 01, including new features, urgent issues, documentation updates, and product updates.

Tip

To stay informed of changes to this space, place a watch on this page.

Tip

Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

From any page in the space, use the following procedure to create a PDF of either the current page or multiple pages (a parent topic and its child topics):
  1. Go to the branch or topic for which you want to create a PDF.

  2. On the toolbar in the upper-right of the window,  clickand select Export to PDF:

    Important

    Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format,  contact us.

  3. In the Exporting PDF dialog box:

    • In the Template box, select one of the following PDF styles:
      • Simple to export a PDF with no cover, table of contents, or index 
        By default, the Simple template exports only the current page.
      • Standard to export a traditional PDF with a cover, table of contents, and index 
        By default, the Standard template exports the current page and its child pages.

      Example

      In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

    • In the Export Scope box, select what you want to export:

      • Only this page to export the current page
      • This page and its children to export an entire section (current page and any child topics)
  4. Click Export.

For more information, see Help for BMC Online Technical Documentation .

Planning

 

Deployment planning and system requirements

Installing

 

Installation, configuration, and maintenance

Upgrading

 

Upgrade paths and migrating from Track-It! 11.4 to Track-It! 2022

Configuring after installation

 

Post-installation product configuration

Administering

 

Security and system administration

Using

 

Working with the product

Troubleshooting

 

Common issues

Web Services API

 

Integrations with other product or application
PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

or register to view this page.

Creating a custom PDF

From any page in the space, use the following procedure to create a PDF of either the current page or multiple pages (a parent topic and its child topics):
  1. Go to the branch or topic for which you want to create a PDF.

  2. On the toolbar in the upper-right of the window,  clickand select Export to PDF:

     

    Important

    Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format,  contact us.

  3. In the Exporting PDF dialog box:

    • In the Template box, select one of the following PDF styles:
      • Simple to export a PDF with no cover, table of contents, or index 
        By default, the Simple template exports only the current page.
      • Standard to export a traditional PDF with a cover, table of contents, and index 
        By default, the Standard template exports the current page and its child pages.

      Example

      In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

    • In the Export Scope box, select what you want to export:

      • Only this page to export the current page
      • This page and its children to export an entire section (current page and any child topics)
  4. Click Export.

For more information, see Help for BMC Online Technical Documentation .

Videos

For videos that supplement the text-based documentation, see Training videos.

FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

  • How can I get a PDF of selected content in a space?

    This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

    or register to view this page.

    Creating a custom PDF

    From any page in the space, use the following procedure to create a PDF of either the current page or multiple pages (a parent topic and its child topics):
    1. Go to the branch or topic for which you want to create a PDF.

    2. On the toolbar in the upper-right of the window,  clickand select Export to PDF:

       

      Important

      Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format,  contact us.

    3. In the Exporting PDF dialog box:

      • In the Template box, select one of the following PDF styles:
        • Simple to export a PDF with no cover, table of contents, or index 
          By default, the Simple template exports only the current page.
        • Standard to export a traditional PDF with a cover, table of contents, and index 
          By default, the Standard template exports the current page and its child pages.

        Example

        In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

      • In the Export Scope box, select what you want to export:

        • Only this page to export the current page
        • This page and its children to export an entire section (current page and any child topics)
    4. Click Export.

    For more information, see Help for BMC Online Technical Documentation .

    Videos

    For videos that supplement the text-based documentation, see Training videos.

  • Where can I get documentation for all BMC products?

    Go to BMC Documentation Dashboard . Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

  • Track-It! Community
  • Training videos
  • Attend a BMC Software webinar
  • Track-It! - Education & Professional services
  • BMCdocs YouTube channel

Support information

The following questions offer information about BMC Support:

  • How can I contact BMC Support?

    If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central . You can search the Knowledge Base for help with an issue or download products and maintenance.

    If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

  • How can I check a product version's support status?

    You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

    • All versions of the product and their current support levels (full or limited)
    • Dates on which support ends

    You can also find information about the latest support policies on Support Central.

  • Where can I get the security certificates required to transfer files to BMC Support?

    or register to view this page.


Related topic


Was this page helpful? Yes No Submitting... Thank you

Comments