Configuring after installation

After installation, the system administrators must review and perform the procedures in this section to configure the Track-It! application.

Important

If you want to migrate your data from Track-It! 11.4 to Track-It! 2021, see Upgrading-from-Track-It-11-4-to-Track-It-2022.

Goal	Related topics
Configure and set up the Active Directory to import requestors and technicians	Importing-users-from-Active-Directory
Configure the user accounts and permissions for requestors and technicians that are imported from the Active Directory or migrated from a previous version	Managing technicians Managing requestors
Set up the Windows authentication for users	Enabling-Microsoft-Windows-Integrated-Authentication-for-Track-It
Configure and set up your Business Rules	Configuring-Business-Rules
Configure your incoming and outgoing email settings	Configuring-email
Configure and further customize the Track-It! application based on your needs	Administering
Set up the Track-It! application using SSL	Knowledge Article no. 000357945

Video

The following video (5:18) provides an overview of configurations in Track-It!: