Track-It! 11.4 vs. Track-It! 20xx

The following table provides a matrix that you can use to compare the features available in all previous, current, and future releases of Track-It!. This page will be updated to keep you informed about the availability of new features in the upcoming releases.

ModulesTrack-It! 11.4

Track-It! 2020 Release 01

(January 2020)

Upcoming Releases

(TBD)

Customizable Dashboard with drill down
(tick)(tick)
Help Desk(tick)(tick)(tick)
Solutions/Knowledge Management(tick)(tick)(tick)
Self Service Portal(tick)(tick)(tick)
Crystal Reports replaced with Track-It! report
(tick)(tick)
Change management(tick)(tick)(tick)
Inventory/Asset Management(tick)(tick)(tick)
Remote Control(tick)(tick)(tick)
Cross browser compatibility
(tick)(tick)
Form customization
(tick)(tick)
Business Rules Engine
(tick)(tick)

Patch Management


(tick)(tick)

Software Deployment


(tick)(tick)

Mobile Device Management


(tick)(tick)

Power Management


(tick)(tick)

Compliance Management


(tick)(tick)
Purchasing(tick)(tick)(tick)

Technician Mobile App with Help Desk


(tick)(tick)
Technician Mobile App with Help Desk, Solutions, Asset

(tick)
Self Service Mobile App

(tick)
Training(tick)
(tick)
Library(tick)
(tick)
Survey(tick)
(tick)
Survey Monkey Integration
(tick)(tick)
Barcode for Windows CE(tick)

Barcode for Android(tick)(tick)(tick)
Barcode for iOS
(tick)(tick)
Software License Management(tick)
(tick)
Password Reset(tick)
(tick)
Administrative FeaturesTrack-It! 11.4Track-It! 2017Track-It! 2018

Track-It! 2019

Track-It! 2020 Release 01

(January 2020)


Upcoming Releases

(TBD)

Email to Ticket (multiple inboxes)(tick)(tick)(tick)(tick)(tick)(tick)
Multiple Self Service Languages(tick)(tick)(tick)(tick)(tick)(tick)
Self Service Required Fields(tick)

(tick)(tick)(tick)
IMAP/POP3 Email Support(tick)(tick)(tick)(tick)(tick)(tick)
Exchange Web Services Support(tick)


(tick)(tick)
Directory Importer – Active Directory(tick)(tick)(tick)(tick)(tick)(tick)
Directory Importer – LDAP(tick)




Directory Importer – Multiple Active Directory support

(tick)(tick)(tick)(tick)
Scheduled Tickets(tick)
(tick)(tick)(tick)(tick)
Date Math in filters/rules(tick)
(tick)(tick)(tick)(tick)
Data segregation for Help Desk

(tick)(tick)(tick)(tick)
Data segregation for other modules




(tick)
Directory Importer Scheduling(tick)

(tick)(tick)(tick)
Multiple Technician Languages(tick)



(tick)
Round Robin




(tick)
Full Audit Trail(tick)



(tick)
Help Desk Web Services APIs


(tick)(tick)(tick)
Asset Attachments



(tick)(tick)
Parent/Child Tickets



(tick)(tick)
Language Support





English(tick)(tick)(tick)(tick)(tick)(tick)
Spanish(tick)(tick)(tick)(tick)(tick)(tick)
French(tick)(tick)(tick)(tick)(tick)(tick)
German(tick)
(tick)(tick)(tick)(tick)
Portuguese


(tick)(tick)(tick)
Italian


(tick)(tick)(tick)
Language Editor for Technical Portal

PartialPartialPartial(tick)
Language Editor for Self Service(tick)(tick)(tick)(tick)(tick)(tick)

* These features will be added to the Track-It! platform in subsequent releases.

All of the future product plans and releases described herein relate to BMC’s current product development considerations, which are at the sole discretion of BMC and are subject to change and/or cancellation at any time. BMC cannot and does not provide any assurance as to whether these plans will result in any future releases of the nature described. These future product plans should not be viewed as commitments on BMC’s part and thus should not be relied upon in customer purchase decisions.

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