Licenses

Consider the following important points about Track-It! licenses:

• A named license is consumed irrespective of the technician logging in to the application.
• A technician with a named license does not consume a concurrent license upon logging into the application.
  For example, your Track-It! installation has three concurrent and three named licenses and three technicians with concurrent licenses are currently logged in to the application. If a fourth technician with a concurrent license tries to log in, an error message is displayed indicating there are no available licenses. However, if a technician with a named license tries to log in, they are granted access because their license is assigned specifically to them. 
• You can view the current license details on the License Update page (hamburger menu > Configuration > Application Settings > Product Updates > License Update). For more information, see Applying a license file.

• If all the named licenses assigned to technicians are consumed because of overallocation of licenses through the License Update page, then technicians with a named license cannot log in to Track-It!. If a technician with a named license tries to log in, then the following error message is displayed on the Track-It! login page:

  Unable to log on. There are more named license users than the system is licensed for. Contact your Track-It! administrator. 

  Example

  Assume that your Track-It! installation has five named licenses assigned to five technicians. When one of these technicians tries to log in to Track-It!, an error message is displayed on the Track-It! login page and the technician cannot log in.

Managing named licenses in Track-It! (2020 Release 03)

If all the named licenses assigned to technicians are consumed because of overallocation of licenses through the License Update page, then only system administrators with a named license can log in to Track-It! provided that they unassign an appropriate number of named licenses after logging in. To unassign the named licenses, the system administrator must perform these steps:

1. Log in to Track-It! with your system administrator credentials.
   The Manage Named Licenses dialog box is displayed as shown in the following figure:
   
   
   

2. Click Yes. 

   Notes

   • You can see the number of Total Named License and Allocated Named License at the top of the grid in the Assign Named License dialog box.
   • You must unassign an appropriate number of named licenses in the Assign Named License dialog box to enable the Save button.
   • The Save button is enabled only when one of the following conditions exists:
     
     • The number of Allocated Named License is equal to the number of Total Named License. 
     • The number of Allocated Named License is less than the number of Total Named License.

   A message in red font color is displayed on the Assign Named License dialog box as shown in the following figure:

   

   Note

   The Assign Named License dialog box provides a list of technicians that have been assigned a named license. This list does not include the system administrator that has logged in to unassign the named licenses.

3. In the Named License column in the grid, select an appropriate number of check boxes to assign the named license to technicians and clear an appropriate number of check boxes to unassign the named licenses. 

   After you unassign named licenses, the Assign Named License dialog box is displayed with a message in green font color as shown in the following figure:

   

4. Click Save. 

   Note

   Make sure that you have unassigned an appropriate number of named licenses in the Assign Named License dialog box.

   The named licenses to the technicians are unassigned. The system administrator is redirected to the Track-It! login page and can now log in to Track-It!. Technicians with a named license can now log in to Track-It!.

   Note

   If you click Cancel in the Assign Named License dialog box without unassigning an appropriate number of named licenses, then you are redirected to the Track-It! login page but you cannot log in to Track-It! again. To log in to Track-It! from the Track-It! login page again, follow these steps:

   1. Close the Track-It! login page that is currently open.
   2. Close all the active browser tabs for Track-It!.

   3. Clear your browser cache.