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Track-It! 2020 Release 03 online technical documentation is also available in the following languages:

  • French
  • German
  • Portuguese (Brazil)
  • Spanish
  • Spanish (XL)

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Using Self Service

The following table helps you to understand the tasks that you can perform in Self Service:
GoalReference topic

Understanding the features and benefits of Self Service.

Overview of Self Service
Editing your profile details and changing your password.Managing requestor profile
Searching and browsing solutions to resolve issues, providing feedback, and rating the solutions.Browsing for solutions
Creating and updating ticketsReporting issues in Self Service
Viewing a list your ticketsOn the Self Service home page, click My Tickets.
Viewing active announcementsActive announcements are displayed on the Announcements panel on the Self Service home page.

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