Using: For technicians
Video
The following video (13:22) provides an overview of Track-It! for technicians.
- Logging in to and logging out of Track-It!
- Designing and generating reports
- Creating and managing tickets
- Creating and managing assignments
- Creating and managing change requests
- Defining views and performing actions on Help Desk
- Defining views and performing actions on Change Management
- Creating and managing solutions
- Customizing panels of a dashboard to view key data
- Searching for records
- Communicating impact announcements to multiple users
- Managing a user profile
- Managing assets
- Managing Purchasing
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