Language availability


Track-It! 2020 Release 02 online technical documentation is also available in the following languages:

  • French
  • German
  • Portuguese (Brazil)
  • Spanish
  • Spanish (XL)

The displayed language depends on your browser language. However, you can change languages from the Language menu.

Upgrading from one build of Track-It! 20xx to another

The following upgrade paths are supported for Track-It! 2020 Release 02:

  • 2020 Release 01 (RTM Build) to 2020 Release 02 (RTM Build)
  • 2019 Release 03 (RTM Build) to 2020 Release 02 (RTM Build)
  • 2019 Release 02 (RTM Build) to 2020 Release 02 (RTM Build)

The following figure illustrates the supported upgrade paths from earlier Track-It! releases to Track-It! 2020 Release 02:

upgrade paths

Before you begin

BMC recommends that you create a backup set of the database of your current Track-It! release before upgrading.

Ensure that no users are using the Track-It! application during the upgrade. The Track-It! application setup asks you to terminate any active user sessions.

To perform an upgrade

  1. As an administrator, log on to the system where you want to upgrade Track-It!.
  2. Based on the release you want to install, click one of the following options to download the installer file to a preferred location:
    • 2020 Release 02
    • 2020 Release 01
  3. Double-click the installer to extract the setup files. 
    By default, the extraction location is C:\Program Files (x86)\Track-It! <version number> Setup.
  4. On the Track-It! versionNumber Setup page, click Next.
  5. To begin the upgrade, in the Track-It! dialog box, click Yes.
  6. (Optional) Choose the language in which the earlier version of Track-It! was installed.
  7. On the Welcome to the setup wizard for Track-It! page, click Next.
  8. On the License Agreement page, click Yes.
  9. On the Select Components page, select the appropriate check boxes, and click Next:
    • Select the Upgrade Application Server check box.
    • By default, the Install BMC Client Management for Asset Management check box is selected. 
      If you do not want to install BMC Client Management, ensure that you clear the check box. If you have already installed BMC Client Management, the check box is disabled.
    • Select the Upgrade a Track-It! database check box.
  10. If the Install BMC Client Management for Asset Management check box is selected, on the Select License File page, upload a license file or select the Use temporary license file check box to use a trial license that is valid for 30 days.
  11. If the database information is not populated automatically, on the SQL Server Database Information page, perform the following actions:
    1. In Server field, enter your server name.
    2. In the Database field, enter your database name.
    3. To enable the server to dynamically select a port, select the Dynamically determine port check box.
    4. (Optional) Clear the Dynamically determine port check box, and in the Port Number field, enter a custom port value.
    5. Click Next.
    6. (Optional) If the setup determines any users are using the Track-It! application, to terminate the user session, click Yes.
    7. (Optional) If you created a backup set of your current database of Track-It!, click Yes.
  12. On the SQL Server Administrator Login page, enter the administrative login credentials for the database and click Next.
  13. On the Administrator User Information page, complete the fields and click Next.
  14. On the Start Copying Files page, review your settings and click Next to start the upgrade process.
    The upgrade process might take some time.


    After Track-It! is upgraded successfully, you must restart your server and clear the browser cache. Also, after you upgrade to version 2018.03.xx, you must apply the required licenses. For more information, see Applying a license file.

Was this page helpful? Yes No Submitting... Thank you