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Track-It! 2020 Release 02 online technical documentation is also available in the following languages:

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Upgrading

The section provides information about the prerequisites and processes for the following types of upgrade:

Notes

  • Before upgrading from Track-It! 11.4 to Track-It! 20xx, learn more about:
    • Track-It! 20xx features
    • The differences between Track-It! 11.4 and Track-It! 20xx
    • The features planned for future releases
    If a feature that you need is missing in the table at Track-It! 11.4 vs. Track-It! 20xx, you must consider waiting until it is delivered in an upcoming release.
  • If you are migrating to Track-It! 20xx because your operating system is no longer supported, note that we continue to support Track-It! 11.4. For more details about supported operating systems for Track-It! 11.4, see System requirements .

  • The existing BMC Client Management (BCM) instance is not upgraded when you upgrade Track-It!. If you need to update BCM, you can download the latest BCM update and install it on your BCM server by using the Electronic Product Distribution (EPD) facility. For more information, see BMC Client Management documentation .

Best practice

We strongly recommend that you create a backup of the database of your current Track-It! release before upgrading. We also recommend that you configure backups to occur daily.

For more information, see How to backup Track-It! 2020 database . For more information about Microsoft SQL Server Database maintenance and related best practices, see Database maintenance and Best practices .


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