Track-It! 11.4 vs. Track-It! 20xx
The following tables provide a matrix that you can use to compare the features available in all previous, current, and future releases of Track-It!:
| Modules | Track-It! 11.4 | Track-It! 2020 Release 01 (January 2020) | Track-It! 2020 Release 02 (June 2020) | Track-It! 2020 Release 03 (December 2020) | Upcoming releases (TBD) |
|---|---|---|---|---|---|
| Customizable Dashboard with drill down |  |  |  | | |
| Help Desk | | | | | |
| Solutions/Knowledge Management | | | | | |
| Self Service Portal | | | | | |
| Crystal Reports replaced with Track-It! report | | | | | |
| Change management | | | | | |
| Inventory/Asset Management | | | | | |
| Remote Control | | | | | |
| Cross browser compatibility | | | | | |
| Form customization | | | | | |
| Business Rules Engine | | | | | |
Patch Management | | | | | |
Software Deployment | | | | | |
Mobile Device Management | | | | | |
Power Management | | | | | |
Compliance Management | | | | | |
| Purchasing | | | | | |
Technician Mobile App with Help Desk | | | | | |
| Technician Mobile App with Help Desk, Solutions, Asset | | ||||
| Self Service Mobile App | | ||||
| Training | | | |||
| Library | | | |||
| Survey | | | |||
| Survey Monkey Integration | | | | | |
| Barcode for Windows CE | | ||||
| Barcode for Android | | | | | |
| Barcode for iOS | | | | | |
| Software License Management | | | |||
| Password Reset | | |
| Administrative features | Track-It! 11.4 | Track-It! 2020 Release 01 (January 2020) | Track-It! 2020 Release 02 (June 2020) | Track-It! 2020 Release 03 (November 2020) | Upcoming releases (TBD) |
|---|---|---|---|---|---|
| Email to Ticket (multiple inboxes) | | | | | |
| Multiple Self Service Languages | | | | | |
| Self Service Required Fields | | | | | |
| IMAP/POP3 Email Support | | | | | |
| Exchange Web Services Support (including OAuth) | | | | | |
| Directory Importer – Active Directory | | | | | |
| Directory Importer – LDAP | | ||||
| Directory Importer – Multiple Active Directory support | | | | | |
| Scheduled Tickets | | | | | |
| Date Math in filters/rules | | | | | |
| Data segregation for Help Desk | | | | | |
| Data segregation for other modules | | ||||
| Directory Importer Scheduling | | | | | |
| Multiple Technician Languages | | | |||
| Round Robin | | ||||
| Full Audit Trail | | | |||
| Help Desk Web Services APIs | | | | | |
| Asset Attachments | | | | | |
| Parent/Child Tickets | | | | | |
| Language Support | |||||
| English | | | | | |
| Spanish | | | | | |
| French | | | | | |
| German | | | | | |
| Portuguese | | | | | |
| Italian | | | | | |
| Language Editor for Technical Portal | Partial | Partial | Partial | | |
| Language Editor for Self Service | | | | | |
This topic will be updated to keep you informed about the availability of new features in the upcoming releases.
* These features will be added to the Track-It! platform in subsequent releases.
All of the future product plans and releases described herein relate to BMC’s current product development considerations, which are at the sole discretion of BMC and are subject to change and/or cancellation at any time. BMC cannot and does not provide any assurance as to whether these plans will result in any future releases of the nature described. These future product plans should not be viewed as commitments on BMC’s part and thus should not be relied upon in customer purchase decisions.
Comments
Is there a target date of when Software license management will be available for Trackit 20?
Hi, Melissa. Thank you for your question. I have forwarded it to the writer who is responsible for this content.
Hi, Melissa. Thank you for your interest in the Software License Management module. It's in the pipeline, but we do not yet have a definitive date for its release.
Any word on Software License Management module... or release date? I see it is still listed as TBD on the matrix above.
Thanks! :)
Hi, Greg. I understand your interest in the release date for the Software License Management module. We hope to release it later this year, but this is tentative and subject to change.
Hi there
As 20xx ships with Client Management for Track-It! there is SLM available in the BCM Console. If you add Compliance Manager, then you will also have access to the software catalogue, which complements SLM.
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