System requirements

The following hardware and software requirements are applicable for installing Track-It!:

Web browsers

The following table lists the web browsers that Track-It! supports:

Web browsers	Version
Microsoft Edge	42 or later
Microsoft Internet Explorer	11 (limited support) Note Technicians who use Track-It! on Internet Explorer 11 might experience performance issues that require them to log out of Track-It! and log back in to clear the memory usage. We do not recommend using Internet Explorer 11 with Track-It! at this time.
Google Chrome	75 or later
Mozilla Firefox	70 or later
Safari	macOS/OS X

Resolution and connectivity details

The following table lists resolution and connectivity details for Track-It!:

Type of resolution or connectivity	Details
Recommended resolution	1366 x 768 pixels
Network connectivity	512 KBPS or higher

Application Server hardware requirements

The following table lists Application Server hardware requirements for Track-It!:

Component	Hardware requirement
Computer and processor	1 CPU with minimum 2 GHz - 4 core with 2 MB cache
Memory	8 GB
Hard disk	100 GB Note The initial installation might require up to 2 GB of free space to extract all installation files and to run the application.

Software requirements

The following table lists software requirements for Track-It!:

Component

Software requirement

Operating system

Windows Server 2019
Windows Server 2016
Windows Server 2012
Windows Server 2012 R2 64-bit

Note

Windows Server 2008 R2 and earlier versions have been deprecated.

Web server

IIS 10 Windows 2019 Server
IIS 10 Windows 2016 64-bit Web server
IIS 8.5 Windows 2012 R2 64-bit Web server
IIS 8.0 Windows 2012 64-bit Web server

Notes

In all 64-bit versions of Windows, IIS must be configured to support 32-bit worker processes.
Do not install Track-It! Web on a Domain Controller.
If the server on which Track-It! is installed is running on a locale other than EN-US, the server must have the required language pack installed. The local computer settings does not impact the date format. For more information, see Language information.
We recommend that you use SSL certificates for secure data transfers.

Email server

Microsoft Exchange 2019
Microsoft Exchange 2016
Microsoft Exchange 2013
Microsoft Office 365 with Exchange Web Services (EWS)
Track-It! supports the following mailbox types for processing the incoming email messages:
- EWS (OAuth and Basic Authentication)
- IMAP
- POP3
Track-It! supports the SMTP server for sending outgoing email messages.

Directory service

Microsoft Active Directory Services (ADS) 2019
Microsoft Active Directory Services (ADS) 2016

Other

If the following software are not already installed, they are installed to support Track-It! functionality:
- Microsoft .NET Framework 4.7.2
- Microsoft Visual C++ 2017 Redistributable
- Microsoft ODBC Driver 17 for SQL Server
- Microsoft OLE DB Driver 18 for SQL Server
BMC Client Management (BCM)
Warning

Each Track-It! release supports a specific BMC Client Management (BCM) version only. We recommend that you do not use a version of BCM that is not compatible with your Track-It! release. Using a newer version of BCM might cause portions of the system to stop working and can potentially result in complete loss of functionality in certain areas which might not be easily recoverable.
The following table lists Track-It! release and its compatible BCM version:
Track-It! release Compatible BCM version
Track-It! 2020 Release 03 BCM 20.08
Track-It! 2020 Release 02 BCM 12.9
Track-It! 2020 Release 01 BCM 12.8

Databases

The following table lists databases that Track-It! supports:

Database	Version
Microsoft SQL Server	SQL 2019 and its service packs SQL 2017 and its service packs SQL 2016 (Service Pack 2) SQL 2014 (Service Pack 3) SQL 2012 (Service Pack 4)
Microsoft SQL Express	SQL Express 2019 with Advanced Services SQL Express 2017 with Advanced Services SQL Express 2016 with Advanced Services SQL Express 2014 with Advanced Services SQL Express 2012 with Advanced Services

Notes

Track-It! does not support case-sensitive SQL Server and SQL Express.
The Full Text search feature is available only with Advanced Services variant of SQL Server and SQL Express.
SQL Express 2008 R2 and earlier versions have been deprecated.
SQL Server 2008 R2 and earlier versions have been deprecated.

Security

Track-It! supports Transport Layer Security (TLS) 1.2 database connections by utilizing SQL Server drivers, which are automatically installed during installation.

However, your edition of SQL Server might not provide TLS 1.2 connections by default. The Microsoft Knowledge Base article TLS 1.2 support for Microsoft SQL Server lists the various SQL Server editions and their support for TLS 1.2.

We recommend that you follow Microsoft's guidance when planning your TLS 1.2 connection to your SQL Server.

Note

If you are planning to enable an integration between Track-It! and BCM, please note that BCM does not support TLS 1.2 out-of-the-box. If you want to configure BCM with a TLS 1.2 enabled SQL Server, follow Knowledge Article 000166431 .

The following table describes the required TLS versions that must be running on the Track-It! server, SQL server, and email server in order for Track-It! to function properly:

Security protocol	Version
TLS	TLS 1.0 Support Note TLS 1.0 is supported on the Track-It! Application. TLS 1.2 Support Note TLS 1.2 is supported, if it is enabled, on both the Application Server and the Exchange Server.

Related topics

Preparing for installation

Installing in Standard mode