The following hardware and software requirements are applicable for installing Track-It!:
The following table lists the web browsers that Track-It! supports:
|Microsoft Edge||42 or later|
|Microsoft Internet Explorer|
11 (limited support)
Technicians who use Track-It! on Internet Explorer 11 might experience performance issues that require them to log out of Track-It! and log back in to clear the memory usage. BMC does not recommend using Internet Explorer 11 with Track-It! at this time.
|Google Chrome||75 or later|
|Mozilla Firefox||70 or later|
Resolution and connectivity details
The following table lists resolution and connectivity details for Track-It!:
|Type of resolution or connectivity|
1366 x 768 pixels
512 KBPS or higher
Application Server hardware requirements
The following table lists Application Server hardware requirements for Track-It!:
|Computer and processor||1 CPU with minimum 2 GHz - 4 core with 2 MB cache|
The initial installation might require up to 2 GB of free space to extract all installation files and to run the application.
The following table lists software requirements for Track-It!:
Windows Server 2008 R2 and earlier versions have been deprecated.
The following table lists databases that Track-It! supports:
|Microsoft SQL Server|
|Microsoft SQL Express|
- The Full Text search feature is available only with Advanced Services variant of SQL Server and SQL Express.
- SQL Express 2008 R2 and earlier versions have been deprecated.
- SQL Server 2008 R2 and earlier versions have been deprecated.
Track-It! supports Transport Layer Security (TLS) 1.2 database connections by utilizing SQL Server drivers, which are automatically installed during installation.
However, your edition of SQL Server might not provide TLS 1.2 connections by default. The Microsoft Knowledge Base article lists the various SQL Server editions and their support for TLS 1.2.
BMC recommends that you follow Microsoft's guidance when planning your TLS 1.2 connection to your SQL Server.
If you are planning to enable an integration between Track-It! and BCM, please note that BCM does not support TLS 1.2 out-of-the-box. If you want to configure BCM with a TLS 1.2 enabled SQL Server, follow Knowledge Article .
The following table describes the required TLS versions that must be running on the Track-It! server, SQL server, and email server in order for Track-It! to function properly: