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Synchronizing assets

You can use Asset Synchronization to define a schedule to synchronize the discovered assets from BMC Client Management (BCM). By synchronizing your assets, you can:

  • Synchronize the discovered assets and their audited information from BCM
  • Initiate an immediate synchronization of assets
  • Schedule asset synchronization to run at a specific time of the day
  • Automatically set the asset owner to the last logged in user of the asset detected by BCM

Note

Synchronizing assets from BCM might synchronize additional fields from BCM that might not be available in Track-It!.

The Asset Synchronization page also provides synchronization details for you to examine such as the last successful synchronization date, the number of new assets discovered, and the number of updated assets since the last synchronization.

When executing a synchronization of assets, you can optionally set the asset owner for each asset.

This topic contains the following information:

Video

The following video (4:24) provides information about discovering assets:

https://youtu.be/-7oDtf-FOfY

Types of assets

The following table describes the types of assets:

Asset typeDescription
Managed assetsAssets which are connected to the network or have the BCM Agent installed
Unmanaged assetsAssets which are never connected to the network or do not have the BCM Agent installed

For more information, see BMC Client Management documentation .

Asset synchronization criteria

The following criteria apply for synchronizing assets:

Asset typeCriteria
Managed assetAll Managed assets have one unique identifier (other than Asset Id and Asset Name). This unique identifier is a combination of multiple Asset fields and is used to uniquely identify the Managed assets while synchronizing them.
Unmanaged assetUnmanaged assets do not have a unique identifier like Managed assets. Asset Name is used to uniquely identify an Unmanaged asset.

Best practice

BMC recommends that you rename the assets from Track-It! rather than from BMC Client Management (BCM). This ensures that asset synchronization is successful.

Before you begin

  • Ensure that BCM is configured.
  • Ensure that the assets in the network have been discovered by the BCM scanner.

To schedule asset synchronization

  1. On the header bar, expand the hamburger menu and select Configuration.
  2. Click Asset Management.
  3. Click Asset Synchronization.
    The Asset Synchronization page is displayed.
  4. On the Sync Schedule section, perform the following actions:
    1. Select Enable Scheduled Asset Sync.
    2. On Daily at, enter a time to schedule the asset synchronization.
  5. On the Set Asset Owner section, perform one of the following actions:
    • Select Do not set Asset Owner if you do not want Track-It! to set the asset owner.
  6. Click Save.

The page displays the synchronization results with details about the number of new assets discovered and number of assets that are updated.

To manually synchronize assets

You can manually execute a synchronization of assets at any time. Initiate a manual synchronization of assets from BCM to Track-It!.

  1. On the header bar, expand the hamburger menu and select Configuration.
  2. Click Asset Management.
  3. Click Asset Synchronization.
  4. On the Set Asset Owner section, perform one of the following actions:
    • Select Do not set Asset Owner if you do not want Track-It! to set the asset owner.
  5. Click Sync Now.

The page displays the synchronization results with details about the number of new assets discovered number of updated assets.

To automatically associate requestors as the owners of audited assets

You can automatically associate particular assets to requestors. In order to complete this task, the following conditions apply:

  • The assets you want to associate are devices that are utilized by a specific Windows User ID.
  • The assets you want to associate have been audited at least one time.
  • The Self Service Information of the requestors you want to associate have Use Windows Authentication selected and contain a valid Windows User ID.

Note

For more information about auditing assets, see Managing Assets.

  1. On the header bar, expand the hamburger menu and select Configuration.
  2. Click Asset Management.
  3. Click Asset Synchronization.
  4. On the Set Asset Owner section, select Set Asset Owner.
  5. Click Sync Now.
    Track-It! performs a snyc that includes populating the Primary User (Owner) Information for each asset where the following conditions exist:
    • BCM identifies a primary Windows User ID utilizing the asset
    • A matching Windows User ID is discovered for a specific requestor
    When both conditions are present, Track-It! populates the asset's Primary User (Owner) Information with the requestor's name.

Where to go from here

After you synchronize assets from BCM into Track-It!, you can define credentials to roll out agents to manage the assets. For more information, see Defining credentials to deploy an agent on assets.

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