Setting up BMC Client Management

BMC Client Management (BCM) is advanced systems management software that provides a reliable way to discover, manage, and audit all assets on a network. To discover and manage assets in Track-It!, you must configure the BCM master server. You can choose to automatically install and configure BCM while installing Track-It!, or you can manually install and configure it after installing Track-It!. For more information about BCM, see BMC Client Management documentation .

To establish a connection between Track-It! and BCM, make sure that the BCM master server is configured. To generate consolidated Track-It! reports that include both Track-It! and BCM details, ensure that the BCM database credentials are configured.

This topic contains the following information:

Setup scenarios

The following table describes BCM setup scenarios:

Video

The following video (5:02) provides an overview of how to manually configure BCM in Track-It!:

https://youtu.be/FEUEG-5ov1I

Manually configuring BCM in Track-It!

If you install the BCM instance separately, you must manually configure the settings in Track-It!.

To use the Asset Management reporting capabilities, you must configure the database settings as follows:

1. On the header bar, expand the hamburger menu  and select Configuration.
2. Click Asset Management.
3. Click BMC Client Management Configuration.

4. In the Server Settings section, enter the following details:

   Field	Description
   Server Name	Enter your BCM server name.
   HTTP Port	Enter the HTTP port that connects to the BCM server. The default port number used is 1611.
   Use SSL	Select this check box to establish a secure connection between Track-It! and BCM.
   User Name	Enter the BCM administrator name.
   Password	Enter the administrator password.

5. (Optional) Click Test Connection to verify that the connection between BCM and Track-It! is established.
   If you get errors, verify that the server details are correct.

6. (Optional) If you want to access and use the Asset Management reports, in the Database Settings section, enter the following details:

   Field	Description
   Server Name	Enter your BCM server name.
   Database Name	Enter your BCM database name.
   User Name	Enter the BCM database user name.
   Password	Enter the BCM database user password.

7. (Optional) Click Test Connection to verify that connection between BCM and Track-It! database is established.
   If you get errors, verify that the database details are correct.
8. Click Save.

Enabling integration between Track-It! and BCM

You can enable integration between BCM and Track-It! by using one of the following options:

• (2020 Release 01) Enabling the integration using BCM Configuration XML file
• Enabling the integration using BCMOobXmlImport.exe utility

Enabling the integration using BCM Configuration XML file (2020 Release 01)

The BCM Configuration XML file is automatically imported to Track-It!. The timing of this import depends on whether you are running Track-It! for the first time after installation or a server reset.

Running Track-It! for the first time after installation or a server reset—Track-It! initializes the metadata. During initialization, Track-It! checks whether you are already registered for BCM. If you are not registered:

• Track-It! tries to import the BCM Configuration XML file.
• The login process flow remains the same regardless of whether the file import succeeds or fails.
• Track-It! does not issue a message to indicate that the import succeeded or failed.

When the BCM Configuration XML file is imported, the integration with BCM occurs automatically.

Enabling the integration using BCMOobXmlImport.exe utility

The BCMOobXmlImport.exe utility imports the out-of-the-box settings required to enable an integration between BCM and Track-It!.

Note the following important points:

• The BCMOobXmlImport.exe utility is included in the Tools folder with the other Track-It! utilities.
• This utility configures BCM that can be used with Track-It!.
• The BCMOobXmlImport.exe utility works by invoking a BCM API. You must ensure that the BCM REST API endpoints are up and running.

• If the endpoints are not enabled, run the utility manually.

  Note

  BCM does not support TLS 1.2 out-of-the-box. If you want to configure BCM with a TLS 1.2 enabled SQL Server, follow the guidance in Knowledge Article 166431 .

Run the BCMOobXmlImport.exe utility as follows:

1. Click the Start button.
2. In the search box, type cmd and then press Ctrl+Shift+Enter.
3. To run the Windows command prompt as Administrator, click Yes.
4. Navigate to the C:\Program Files (x86)\BMC\Track-It!\Tools folder and double-click the BcmOobXmlImport.exe file.

5. In the command prompt window, type BcmOobXmlImport <bcm_server_hostname> <bcm_port>.

   Note

   The default value of bcm_port is 1611. This utility uses the administrator user to connect to the API by using the default password. If the administrator user password is changed, you must enter the updated password as the third parameter.

After you run the BCMOobXmlImport.exe utility, to verify that BCM is functioning correctly, navigate to https://<bcm_server_hostname>:1611/. The default installation for BCM uses https.

Where to go from here

After you set up BCM, configure the asset management module. For more information, see Configuring asset management.