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Track-It! 2020 Release 03 online technical documentation is also available in the following languages:

  • French
  • German
  • Portuguese (Brazil)
  • Spanish
  • Spanish (XL)

The displayed language depends on your browser language. However, you can change languages from the Language menu.

Searching for records

You can use global search to find information, such as solutions, tickets, assignments, assets, change requests, and purchase orders quickly.

This topic contains the following information:

Note

The following conditions apply:

  • Global Search uses Microsoft SQL Server Full-Text Search. Searching for records may not work if SQL Server is installed without Full-Text search feature. For more information about Full-Text search, see Full-Text Search .
  • Stoplists are applied to Full-Text search. For more information, see Configure and Manage Stopwords and Stoplists for Full-Text Search .

How global search functions in Track-It!

You can use keywords to search ticket numbers, solutions, assignments, and assets. Based on your requirement, you can limit the search to tickets, solutions, assignments, and/or assets.

  • Asterisk (*) is the only wildcard allowed, and it can be used only at the end of a keyword or phrase (for example, server*).
  • To search for an exact phrase, the phrase must be enclosed by double quotation marks (for example, "server error").
  • By default, 10 search results are displayed per page.
  • If you select the All of the words and phrases option and search:
    • database server: the search results display all solutions, tickets, or assignments that have the words database and server.
    • "database server": the search results display solutions, tickets, or assignments that have the exact phrase database server.
    • database server "silent installation": the search results display all solutions, tickets, and assignments that have the words database and server and the exact phrase silent installation.
  • If you select the Any of the words and phrases option and search:
    • database server: the search results display all solutions, tickets, or assignments that have either words database or server.
    • "database server": the search results display all solutions, tickets, or assignments that have the exact phrase database server.
    • database server "silent installation": the search results display all solutions, tickets, and assignments that have the either words database or server or the exact phrase silent installation.

Fields on which search is performed

The following table provides details about the fields on which the search is performed:

ModulesFields
Tickets
  • Ticket ID
  • Summary
  • Additional Information
  • Text type fields of ticket notes
Solutions
  • Topic
  • Summary
  • Solution Text
  • Solution ID
Assignments
  • Assignment ID
  • Summary
  • Additional Information
  • Text type fields of assignment notes
Assets
  • Asset Name
  • IP Address
  • Operating System
  • Asset ID
  • Company Asset ID
  • Part Number (2020 Release 01)
  • Serial Number (2020 Release 01)
  • Asset Tag (2020 Release 01)
Change Requests
  • Change Request ID
  • Summary
  • Additional Information
Purchase Orders
  • Purchase Order number
  • Purchase Order sequence
  • Additional Information
  • Shipping Information
  • Status (2020 Release 01)

Searching in Track-It!

  1. From the Track-It! header bar, click Search .
  2. In the Search In dialog box, from the Solution , Ticket , Assignment , and Asset options, select the required check boxes to limit your search.
  3. In the search box, enter keywords and click Search In .
  4. On the Search tab, based on your requirement, select an appropriate search option.
  5. (Optional) Click a record from the search results to open it in a new tab.



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