Release notes

Learn what’s new or changed for Track-It! 2020 Release 02, including new features, urgent issues, documentation updates, and product updates.


To stay informed of changes to this space, place a watch on this page.

June 15, 20202020 Release 02

Enhancements and features available in this product update:

January 14, 20202020 Release 01

The following enhancements/features are added in this product update:

  • Parent tickets feature
  • Exchange Web Services (EWS) integration
  • Attachment to Asset feature
  • Global search update
  • Bulk delete feature on workspace grids
  • Business rule to use Survey Monkey for surveys
  • Microsoft SQL login accounts
  • BCM and Track-It! integration update
  • System requirements update
  • Track-It! Mobile App support


Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

 Click here to see the steps.

From any page in the space, use the following procedure to create a PDF of either the current page or multiple pages (a parent topic and its child topics):
  1. Go to the branch or topic for which you want to create a PDF.

  2. From the Browse menu in the upper-right, select Export to PDF:


    • Although you can export to Microsoft Word, this portal is not optimized for Word exports.
    • If you require an export in XML or HTML format, contact us.
  3. In the Template box, select the PDF style:

    • Simple to export a PDF with no cover, table of contents, or index 
      By default, the Simple template exports only the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index 
      By default, the Standard template exports the current page and its child pages.
  4. In the Export Scope box, select what you want to export:

      • Only this page to export the current page
      • This page and its children to export an entire section (current page and any child topics)


    In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

  5. Click Export.

For more information, see Help for BMC Online Technical Documentation .

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