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Track-It! 2020 Release 03 online technical documentation is also available in the following languages:

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Release notes

Learn what’s new or changed for Track-It! 2020 Release 03, including new features, urgent issues, documentation updates, and product updates.


  • The method of storing technician records has changed for Track-It! 2020 Release 03 and later. After upgrading to Track-It! 2020 Release 03, all existing SQL login accounts for groups and technicians that were created during the initial Track-It! installation are removed. These SQL login accounts are no longer needed because we have redesigned the authentication process in Track-It! 2020 Release 03. The upgrade does not delete the Technician User details, however the passwords of all technicians who use Track-It! credentials are reset to system default. After the upgrade is complete, these technicians must change their password at first log in.
    The passwords of technicians who use Windows Integrated Authentication (WIA) are not affected by the upgrade. For more information, see the following topics:
  • If a technician changes the login method from Track-It! credentials to WIA or Pass-through Authentication, the associated Track-It! credential becomes invalid and the technician can no longer log in by using the Track-It! credentials.
  • If you are using a Microsoft 365 email mailbox, then you must configure EWS to process the incoming emails for the following reasons:

    • EWS uses Modern Authentication, which is the method that Microsoft recommends for keeping the Microsoft 365 mailboxes secure.

    • Modern Authentication supports OAuth 2.0 access tokens and the Microsoft Azure Active Directory Authentication Library (ADAL) to sign in to your Microsoft 365 email mailbox.


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December 9, 20202020 Release 03

Enhancements and features available in this product update:

June 15, 20202020 Release 02

Enhancements and features available in this product update:

January 14, 20202020 Release 01

The following enhancements/features are added in this product update:

  • Parent tickets feature
  • Exchange Web Services (EWS) integration
  • Attachment to Asset feature
  • Global search update
  • Bulk delete feature on workspace grids
  • Business rule to use Survey Monkey for surveys
  • Microsoft SQL login accounts
  • BCM and Track-It! integration update
  • System requirements update
  • Track-It! Mobile App support


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