PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

Creating a custom PDF

From any page in the space, use the following procedure to create a PDF of either the current page or multiple pages (a parent topic and its child topics):
  1. Go to the branch or topic for which you want to create a PDF.

  2. From the Browse menu in the upper-right, select Export to PDF:


    • Although you can export to Microsoft Word, this portal is not optimized for Word exports.
    • If you require an export in XML or HTML format, contact us.
  3. In the Template box, select the PDF style:

    • Simple to export a PDF with no cover, table of contents, or index 
      By default, the Simple template exports only the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index 
      By default, the Standard template exports the current page and its child pages.
  4. In the Export Scope box, select what you want to export:

      • Only this page to export the current page
      • This page and its children to export an entire section (current page and any child topics)


    In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

  5. Click Export.

For more information, see Help for BMC Online Technical Documentation .


The following table lists topics that contain videos that supplement or replace the text-based documentation.

UserGoalReference topic
System administratorTo install Track-It!Installing
System administratorTo understand the post installation configurationsAdministering
System administratorTo import users in Track-It! from Active DirectoryImporting users from Active Directory
System administratorTo configure emailsConfiguring email
System administratorTo configure business rulesConfiguring business rules
System administratorTo configure advanced business rulesConfiguring business rules
System administratorTo configure priorities and set up priority hierarchyCreating and managing priorities
System administratorTo configure service level agreementsConfiguring service level agreements
System administratorTo configure categoriesCreating and managing categories
System administratorTo customize Self Service portalConfiguring Self Service
System administratorTo configure Ticket templates and Assignment status progressionCreating and managing form templates
System administratorTo customize formsCustomizing forms for groups
System administratorTo set up Active Directory authenticationEnabling Windows Authentication for Track-It!
System administratorTo learn about the Data Migration ToolUpgrading from Track-It! 11.4 to Track-It! 2020
TechniciansTo understand the Help Desk featuresUsing: For technicians
TechniciansTo customize the Help Desk GridDefining views and performing actions on Help Desk
TechniciansTo work with Help Desk ticketsDefining views and performing actions on Help Desk
TechniciansTo learn about Self ServiceOverview of Self Service

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