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Track-It! 2020 Release 02 online technical documentation is also available in the following languages:

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Managing assets

After an administrator has set up BMC Client Management and performed the mandatory administrative tasks in Track-It! as a technician, you can begin to manage assets.

Based on the permissions assigned for technicians, you can discover, audit, remotely control, view asset details, and retire assets.

The process table lists the tasks performed by a technician to manage assets.

TaskActionReference

View asset details

View discovered assets from BMC Client Management.

View the detailed preview of the selected Asset in the Inventory Grid workspace or Asset page.

Viewing Asset Details
Create assetsCreate assets in Track-It! (and check if the asset is synchronized in BMC Client Management).Creating assets
Determine changes to inventory types by auditing assetsAudit now or view asset changes after every scheduled audit performed by BMC Client Management.Audit Now
Associate an asset with a ticket or an assignment Linking assets to a ticket or to an assignment.

Linking and unlinking assets to tickets

Linking and unlinking assets to assignments

Manage an asset remotely to perform maintenance tasks

Apply SSL certificates.

Remotely control assets from the Asset Management dashboard.

Remotely control assets from the Asset Form.

Remotely control assets from the Ticket form or Assignment form.

Install SSL Certificates

Remotely Control Assets from the Asset Management dashboard

Remotely control assets from the Asset form

Remotely control assets from the Ticket form

Remotely control assets from the Assignment form

(If authorized) Retire an assetRetire an asset that is not required to be managed in future.Retire Assets



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