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Track-It! 2020 Release 03 online technical documentation is also available in the following languages:

  • French
  • German
  • Portuguese (Brazil)
  • Spanish
  • Spanish (XL)

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Managing a user profile

You can manage your profile information, availability schedule, and password by using the Profile Settings option in Track-It!

The following topics are provided:

Updating profile information

Your profile information is populated based on the information that the system administrator enters in the Technician form. However, you can edit your profile information by using Profile Settings. The changes are updated in the Technician form.

  1. From the upper-right corner, click Hi userName > Profile Settings.
  2. To update your profile information, on the User Information tab, update the required details.
  3. To mark your schedule as unavailable, in the Availability Information section, select the Unavailable check box and perform the following steps:
    1. In the From Date and To Date fields, select the dates during which you are unavailable.
    2. (Optional) In the Reason field, enter a reason for unavailability.
    3. To route your tickets and assignments to another technician in your absence, in the In my absence, direct the ticket and assignments to list, select a technician.
  4. Click Update.

Changing Track-It! password

When a technician record is created, the default password is assigned to them automatically. After the initial login, you can change the password of your account. If your system administrator has reset your password, or your organization chooses to enforce a strong password policy, you might need to change your password after you log in.

  1. From the upper-right corner, click Hi userName > Profile Settings.
  2. Click Change Track-It! Password.
  3. In the Change Track-It! Password dialog box, make changes to your password.
  4. Click Update.

Related topics

Creating and managing technicians

Configuring a user password policy

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