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Track-It! 2020 Release 03 online technical documentation is also available in the following languages:

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Error Messages

This table lists the possible errors that might occur:

Oops, it seems that you need to place a table or a macro generating a table within the Table Filter macro.

The table is being loaded. Please wait for a bit ...

NumberMessage textExplanationResponse
WebApi.Asset.001Asset with Asset Tag '{0}' could not be found.This error is generated when you try to fetch an asset with a non existing Asset Tag.You must provide a valid and existing Asset Tag in order to fetch the Assets.
WebApi.Asset.002Asset Type with parent id {0} could not be found.This error occurs when the specified Asset Type does not exist under the specified Parent Asset Type ID.You must provide a valid Parent Asset Type ID.
WebApi.Asset.003{0}This error means that an asset with same name already exists.
This error is generated when you try to create or update an Asset with a duplicate name.
You must provide a unique name when you create an asset.
WebApi.Attachment.001Attachment '{0}' could not be found.This error is generated when you search for an attachment, but you specify an Attachment ID which is not linked to any attachment.You must specify a valid Attachment ID when you search for an attachment.
Web.Attachment.003Could not open attachment {0}.This error is generated if there is any issue while accessing the file contents.You must make sure that the attachment file contents are intact and not corrupted.
WebApi.Base.001'{0}' is missing or is in an incorrect format.This error is generated when any specific input parameter is missing in the web request input. The error message also prints the name of the parameter which is missing.You must specify the missing parameter, with a valid value, in the web request.
WebApi.Base.002Input parameter is missing or incorrect format.This error is generated when a web request is incorrectly formed with missing or incorrect parameters, or incorrect format.You must revalidate the parameters and correct them in the web request.
WebApi.Base.003'{0}' with '{1}' equals to '{2}' could not be found.This error is generated when you enter an invalid field value in a module field.
For example, 'Ticket' with 'Category' equals to 'Accounts' could not be found. Here "Accounts" is an invalid field value.
You must provide valid values for the module fields.
WebApi.Base.004'{0}' with '{1}' equals to '{2}' found more than one.This error is generated when you enter a duplicate field value in a module field.
For example, 'Ticket' with 'Category' equals to 'Accounts'  found more than one.
You must provide unique values for the module fields.
WebApi.Base.005An invalid value is specified for property '{0}' ({1}).This error is generated when you specify invalid values for the pageSize and/or pageNumber properties during API calls which support pagination.You must specify valid values for mentioned properties.
WebApi.Base.006{0}This error means that you are unable to log in because administrative tasks are in progress. Please try again later.You must make sure that utilities like DB Logins Utility or SA Utility are not running when you login to Track-It!.
WebApi.Category.001Category with parent Id '{0}' could not be found.This error is generated when an incorrect Parent Category ID is specified during an API call.You must specify a valid Parent Category ID.
Business.ChangeManagement.001An Error occurred while fetching Approval.This error is generated if there is any issue while fetching change approvals.You must check the log files to get the error details and take the corrective actions.
Business.ChangeManagement.002An Error occurred while fetching Approvals list.This error is generated if there is any issue while fetching the change approvals list.You must check the log files to get the error details and take the corrective actions.
WebApi.Device.001{0}This error means that the device with the MAC address {0} could not be found.
WebApi.Device.002{0}This error means that the device with MAC address {0} is already unregistered.
WebApi.Device.003{0}This error means that the device with MAC address {0} is already registered.
WebApi.Grid.001Records can only be retrieved for the Help Desk views.This error is generated when views for modules other than Help Desk are accessed using Web API or Mobile App.You can access only Help Desk views using Web API or Mobile App. To access any other module views, you must use the Technician Portal. 
WebApi.Grid.002Logged in Technician does not have permissions to view records for '{0}' Module.This error is generated when the user does not have the required permissions to view the records for a particular module.You must make sure that you have the required permissions to access the records of the module mentioned in the error message.
WebApi.Grid.003The grid view name is invalid.This error is generated when a grid with the specified name does not exists.You must make sure that you are trying to access an existing view and you have rights to access the same.
Web.Grid.003Failed to delete recordThis error is generated when record deletion fails due to any error. The error can also be generated when the user attempts to delete a system record.You must make sure that the record to be deleted is not a system record and that you have the required permissions to delete it.
Web.Grid.004Failed to copy record {0}.This error is generated when copying a record fails due to any error. There could be different reasons for this error such as missing permission or any other error during the copy operation.You must check the log files to get the error details and take the corrective actions.
Web.Grid.001Failed to retrieve state of grid view {0}.This error is generated if there are any errors when you fetch grid details such as column width, sort order, or visible column list.You must check if the grid view still exists and if you have permission to view it. 
Web.Grid.002Failed to save state of grid view {0}.This error is generated if there are any errors when you save grid details such as column width, sort order, or visible column list.You must check if the grid view still exists and if you have permission to view it. 
Web.Grid.003Failed to retrieve the list of available grid views ({0}).This error is generated when there is any error while fetching the views for a module.You must check the exception details to understand the error.
Web.Base.Application.001Insufficient permission to execute action {0}.User lacks permissions to execute action {0}You must contact your administrator to update the required permissions.
Web.Configuration.001Unable to find email service.System is unable to find any incoming email mailbox settings.Configure the incoming email mailbox settings.
Web.Configuration.008The Test Email failed to send.System has encountered an error while sending out a test email using the configured outgoing mailbox settingCheck the configured outgoing setting
Web.Configuration.009An error occurred testing the Incoming connection.System has encountered an error while connecting to the test incoming mailbox settingCheck the configured incoming mailbox settings
Web.Configuration.014An error occurred while fetching a license information.System has encountered an error when fetching Track-It and BCM license infoIf BCM is configured, check if there is connection to BCM is successful
Web.Configuration.015An error occurred while uploading a license file.System has encountered an error while uploading a Track-It! license file and save the license info.The license file may be corrupted. A demo license cannot be uploaded.
Web.Frameworks.ErrorCode.001Unknown errorAn error occurred on the server while executing Aspx Page requestRelogin after Application Restart


This table lists the possible errors that might occur when you are creating an asset in BMC Client Management:

Oops, it seems that you need to place a table or a macro generating a table within the Table Filter macro.

The table is being loaded. Please wait for a bit ...

NumberMessage textExplanationResponse
0Done.The asset was created successfully.None
1Operation failed.

The operation failed because the asset name contains a double backslash (\\).

Rename the asset without the backslash (\\) and try to run the operation again.

11

An object is already registered under this name.

An asset with the same name already exists.

Create the asset with another name or rename the existing asset.

12

Access denied. Please verify your access rights.

Could not connect to the BMC Client Management server due to insufficient permissions.

Verify the connection settings in the current version of Track-It! (Configuration > Asset Management > BMC Client Management Configuration) and try again.

16002SQL execution error

Asset name contains a special character, such as backslash (\) or double quotes(").

Rename the asset without special characters and try again.

16010Login failed.

Could not connect to the BMC Client Management server.

Verify User Name and Password in the current
version of Track-It! (Configuration > Asset Management > BMC Client Management Configuration) and try again.

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