Enabling Windows Authentication for Track-It!

You can enable Windows Authentication for Track-It! technicians and Self Service requestors so that the users do not have to enter their login credentials each time that they access the Track-It! application.

The Reset Password or Change Password options are enabled only if the Windows Authentication is disabled for individual technicians or requestors.

If the Windows Authentication is disabled for Track-It! or Self Service but is enabled for individual users, the Windows Authentication does not work. The users must use the default password to log in to Track-It! or Self Service.

If you disable the Windows Authentication for a technician, the technician's password is reset to the default password for Track-It!. To reset the password, you can update the required value in the TechDefaultPwd column of the NAMSYSPROPERTIES table in the database. After you update the value in the database, the technician must use the new password to log in to Track-It!.

Video

The following video (4:57) provides information about configuring Windows Authentication in Track-It!:



https://youtu.be/ftYrrSAiaAQ

Before you begin

Make sure that the Use Windows Authentication check box is selected for technicians and requestors. For more information, see Creating and managing technicians and Creating and managing requestors.

To enable Windows Authentication for the Track-It! application

  1. On the header bar, expand the hamburger menu and select Configuration.
  2. Click Application Settings > User Authentication > Windows Authentication.

  3. To enable Windows authentication for technicians, in the Help Desk section, select the Enable Windows Authentication check box.
  4. To enable Windows authentication for requestors, in the Self Service section, select the Enable Windows Authentication check box.
  5. Click Save.

Notes

  • The Track-It! server must be in the same domain as the Windows credentials. For more information, see Configure Windows Authentication .
  • After Windows Authentication is configured, you can log in to Track-It! by using one of the following methods:


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