Configuring Self Service

Self Service enables users to create and resolve their own tickets, which in turn might lower the call volume to technicians. The users in Self Service can create a new ticket or view a list of tickets submitted by them. Additionally, they can browse available solutions and provide feedback about them.

The following video (10:50) provides information about customizing Self Service.

https://youtu.be/24e8yKgdzos

The following table provides information about the Self Service features:

GoalReference topic
Understand the capabilities, benefits, and features of Self ServiceOverview of Self Service
Configure the default settings for Self Service such as Tickets, password policy, and the display settingsConfiguring default settings for Self Service
Customize the modules displayed in Self ServiceConfiguring Self Service modules
Customize the language in which Self Service is displayedConfiguring Self Service language
Customize the logo and URL on the Self Service landing pageCustomizing the logo and background image in Self Service
Configure your company's logo on login and home page along with the background image on the login pageCustomizing the company logo and login background displayed in Self Service
Configure support specialistsConfiguring support specialists

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