Administering
This section provides information about tasks that a system administrator must perform to configure and administer Track-It!
- Creating and managing users
- Applying a license file
- Creating and managing departments
- Creating and managing locations
- Creating and managing activity codes
- Creating and managing priorities
- Creating and managing categories
- Tracking workflow stages of a record
- Setting up your holidays and work schedules
- Configuring system settings
- Scheduling reports
- Configuring email
- Configuring service level agreements
- Customizing forms for groups
- Configuring values for a Help Desk lookup field
- Creating and managing form templates
- Configuring business rules
- Using Survey Monkey surveys (2020 Release 01)
- Configuring Self Service
- Configuring a user password policy
- Enabling Microsoft Windows Integrated Authentication for Track-It!
- Using Track-It! utilities
- Segregating data visible to groups
- Creating and managing vendors
- Setting up BMC Client Management
- Configuring asset management
- Configuring change management
- Scheduling recurring tickets
- Addressing data privacy requests
- Configuring purchasing
- Viewing scheduled jobs
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