2020 Release 02
This topic contains information about enhancements in 2020 Release 02 of the Track-It! product, and provides instructions for downloading and installing the product update.
For enhancements or features added in earlier releases, see .
For enhancements or features delivered in this release in comparison to Track-It! 11.4, see Track-It! 11.4 vs. Track-It! 20xx.
This product update includes the following enhancements:
|Updates to Data Migration Tool and the data migration process|
The Migration Tool is updated with new features and functions. The data migration process is updated.
For more information, see the Upgrading from Track-It! 11.4 to Track-It! 2020 section.
|Support added for Pass-through Authentication|
You can use Pass-through Authentication to log in to the Track-It! application using your Microsoft Windows credentials.
For more information, see To login using Pass-through Authentication (2020 Release 02).
|Updates to Support specialists|
Support specialist workflow is added for Self Service.
For more information, see Configuring support specialists.
|Apply priority hierarchy in Self Service tickets|
Priority hierarchy is applicable to tickets created from Self Service.
For more information, see Defining priority hierarchy.
|Updates to Track-It! Mobile App|
You can use Track-It! Mobile with Android 10 and iOS 13. You can use the Track-It! Mobile App outside the network of your organization.
For more information, see Overview of the Track-It! Mobile App.
|Added support for email configuration using EWS with OAuth|
You can configure incoming email using EWS with OAuth.
For more information, see To configure an incoming email mailbox.
|Updates to installation in Standard and Evaluation modes|
Minor updates to the installation process of Standard and Evaluation modes.
|Updates to asset synchronization||For more information, see Synchronizing assets.|
|Enable a secure LDAP connection|
You can choose to enable a secure LDAP connection on the Add Directory Service dialog box.
For more information, see To add and configure a connection to Active Directory.
|Support added for attachments in Form Templates|
You can add attachments to Form Templates, both out-of-the-box and new.
For more information, see Attachments in templates (2020 Release 02).
For more information, see Generating access token for Track-It!.
|Updates to system requirements|
System requirements for this product update have changed.
For more information, see System requirements.
|Added topic for calculating duration from a priority|
You can calculate duration from a priority.
For more information, see Calculating duration from a priority (2020 Release 02).
Downloading and installing the product update
For instructions on downloading and installing the update, see Installing.