2020 Release 02

The Migration Tool is updated with new features and functions. The data migration process is updated.

For more information, see the Upgrading from Track-It! 11.4 to Track-It! 2020 section.

You can use Pass-through Authentication to log in to the Track-It! application using your Microsoft Windows credentials.

For more information, see To login using Pass-through Authentication (2020 Release 02).

Support specialist workflow is added for Self Service.

For more information, see Configuring support specialists.

Priority hierarchy is applicable to tickets created from Self Service.

For more information, see Defining priority hierarchy.

You can use Track-It! Mobile with Android 10 and iOS 13. You can use the Track-It! Mobile App outside the network of your organization.

For more information, see Overview of the Track-It! Mobile App.

You can configure incoming email using EWS with OAuth.

For more information, see To configure an incoming email mailbox.

Minor updates to the installation process of Standard and Evaluation modes.

For more information, see To perform the installation by using a new database server in Standard mode and To perform the installation by using a new database server in Evaluation mode.

You can choose to enable a secure LDAP connection on the Add Directory Service dialog box.

For more information, see To add and configure a connection to Active Directory.

You can add attachments to Form Templates, both out-of-the-box and new.

For more information, see Attachments in templates (2020 Release 02).

You can generate access tokens for Track-It! with javascript code.

For more information, see Generating access token for Track-It!.

System requirements for this product update have changed.

For more information, see System requirements.

You can calculate duration from a priority.

For more information, see Calculating duration from a priority (2020 Release 02).