2020 Release 02
This topic contains information about enhancements in 2020 Release 02 of the Track-It! product, and provides instructions for downloading and installing the product update.
For enhancements or features added in earlier releases, see
20.19.xx and 20.18.xx features
.
For enhancements or features delivered in this release in comparison to Track-It! 11.4, see Track-It! 11.4 vs. Track-It! 20xx.
Enhancements
This product update includes the following enhancements:
Enhancement | Description |
---|---|
Updates to Data Migration Tool and the data migration process | The Migration Tool is updated with new features and functions. The data migration process is updated. For more information, see the Upgrading from Track-It! 11.4 to Track-It! 2020 section. |
Support added for Pass-through Authentication | You can use Pass-through Authentication to log in to the Track-It! application using your Microsoft Windows credentials. For more information, see To login using Pass-through Authentication (2020 Release 02). |
Updates to Support specialists | Support specialist workflow is added for Self Service. For more information, see Configuring support specialists. |
Apply priority hierarchy in Self Service tickets | Priority hierarchy is applicable to tickets created from Self Service. For more information, see Defining priority hierarchy. |
Updates to Track-It! Mobile App | You can use Track-It! Mobile with Android 10 and iOS 13. You can use the Track-It! Mobile App outside the network of your organization. For more information, see Overview of the Track-It! Mobile App. |
Added support for email configuration using EWS with OAuth | You can configure incoming email using EWS with OAuth. For more information, see To configure an incoming email mailbox. |
Updates to installation in Standard and Evaluation modes | Minor updates to the installation process of Standard and Evaluation modes. For more information, see To perform the installation by using a new database server in Standard mode and To perform the installation by using a new database server in Evaluation mode. |
Updates to asset synchronization | For more information, see Synchronizing assets. |
Enable a secure LDAP connection | You can choose to enable a secure LDAP connection on the Add Directory Service dialog box. For more information, see To add and configure a connection to Active Directory. |
Support added for attachments in Form Templates | You can add attachments to Form Templates, both out-of-the-box and new. For more information, see Attachments in templates (2020 Release 02). |
Support added to generate access tokens with javascript code for Web APIs | You can generate access tokens for Track-It! with javascript code. For more information, see Generating access token for Track-It!. |
Updates to system requirements | System requirements for this product update have changed. For more information, see System requirements. |
Added topic for calculating duration from a priority | You can calculate duration from a priority. For more information, see Calculating duration from a priority (2020 Release 02). |
Downloading and installing the product update
For instructions on downloading and installing the update, see Installing.
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