Configuring Self Service
Self Service enables users to create and resolve their own tickets, which in turn might lower the call volume to technicians. The users in Self Service can create a new ticket or view a list of tickets submitted by them. Additionally, they can browse available solutions and provide feedback about them.
The following video (10:50) provides information about customizing Self Service:
The following table provides information about the Self Service features:
| Goal | Reference topic |
|---|---|
| Understand the capabilities, benefits, and features of Self Service | Overview of Self Service |
| Configure the default settings for Self Service such as Tickets, password policy, URL, and the display settings | Configuring default settings for Self Service |
| Customize the modules displayed in Self Service | Configuring Self Service modules |
| Customize the language in which Self Service is displayed | Configuring Self Service language |
| Customize the logo and background image on the Self Service landing page | Customizing the logo and background image in Self Service |
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