Communicating impact announcements to multiple users
Announcements enable you to create messages that can be communicated to multiple users at the same time. An announcement is helpful when a ticket you are working might impact multiple users.
For example, to resolve an issue, if you need to upgrade a network server, you can create an announcement that notifies users that the server is down or will be unavailable for some time Track-It! enables you to create and display announcements to all technicians and requestors. The following topics are provided:
Viewing a list of announcements
- On the Track-It! header bar, click Announcements .
- Click More.
- From the Views list, select a list such as Active Announcements.
- (Optional) To manage columns, click Manage Columns . For more information, see Configuring fields displayed in the list view.
- (Optional) To filter announcements, click Manage Filters . For more information, see Filtering records.
- (Optional) To apply configuring rules, click Manage Formatting . For more information, see Configuring formatting rules.
Creating a new announcement
- On the Track-It! header bar, click Announcements .
- Click More.
- Click New Announcement.
- In the Announcement Information section, for the Expiration Date field, select a date on which the announcement expires.
- If you want to display the announcement to requestors, select the Display in Self Service check box.
- In the Note field, enter the details about the announcement.
- Click Save Announcement.
Copying an announcement
If a user reports an issue or outage that is similar to an announcement that was made earlier, you can copy the announcement, modify the required details, and reuse it.
- On the Track-It! header bar, click Announcements .
- Click More.
- From the Views list, select a list view.
- Click Copy .
- Make the required changes and click Save Announcement.
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