Additional resources

Free Track-It! Training Videos

These free videos are meant to get you started and cover topics like installation, basic configuration, advanced configuration and even general usage to help you train your staff. You can find our library of Track-It! training videos here - Free video training

The Track-It! Community is a great place to get free help and advice on the implementation and usage of Track-It!  The community is comprised of Track-It! users, administrators, consultants, etc., who interact and share information about real world Help Desk and IT asset management scenarios. You can access the Track-It! community here

Customer Support

For more information on Track-It! Software Maintenance and Support, including phone numbers to contact support, please visit our support portal at
To contact Support for assistance, you will need your Track-It! Serial number. To find your serial number, click or tap the About button.
E-Submission is a convenient way to submit requests electronically to Track-It! Support. Enter a short summary and description along with your contact details and the Track-It! support team will get back to you.

Training and Professional Services

A variety of training and services offerings are available to help new users learn more about Track-It! Free webinars are available periodically to help new users learn more about the Track-It! product.
You can sign up for one of these webinars by visiting the Track-It! site here - Attend a BMC Software webinar

For information on purchasing training or consulting services, please visit the Track-It! web site - Track-It! - Education & Professional services.

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