System requirements
The following hardware and software requirements for installing Track-It!
Web browsers
| Web browsers | Version |
|---|---|
| Microsoft Edge | 42 and later |
| Microsoft Internet Explorer | 11 (limited support) Note: Technicians that use Track-It! on Microsoft Internet Explorer 11 might experience performance issues that require them to log out of Track-It! and log back in to clear the memory usage. BMC does not recommend using Internet Explorer 11 with Track-It! at this time. |
| Google Chrome | 68 and later |
| Mozilla Firefox | 65 and later |
| Safari | macOS/OS X |
Resolution and connectivity details
| Type of resolution or connectivity | Details |
|---|---|
Recommended resolution | 1366 x 768 pixels |
Network Connectivity | 512 KBPS or higher |
Application Server Hardware requirements
| Component | Hardware requirement |
|---|---|
| Computer and processor | 1 CPU with minimum 2 GHz - 4 core with 2 MB cache |
| Memory | 8 GB |
| Hard disk | 100 GB Note: The initial installation might require up to 2 GB of free space to extract all installation files and to run the application. |
Software requirements
| Component | Software requirement |
|---|---|
Operating System |
Note: Windows Server 2008 R2 and below have been deprecated. |
Web Server |
Notes: To install Track-It! Web components on Windows 2008 Server, the IIS role must be installed through the Server Manager and the following role features must be enabled:
In all 64 bit4 versions of Windows, IIS must be configured to support the 32 bit worker processes. Notes:
Note BMC recommends that you use SSL certificates for secure data transfers. |
Other | If the following software are not already installed, they are installed to support Track-It! functionality:
This release bundles following version of BMC Client Management version:
|
Databases
| Database | Version |
|---|---|
| Microsoft SQL Server |
Note: SQL Server with Advanced Services need to be installed to enable Full Text search feature. |
| Microsoft SQL Express |
Note The following conditions apply:
|
Security
Track-It! supports TLS1.2 database connections by utilizing SQL Server drivers, which are automatically installed during installation.
However, your edition of SQL Server might not provide TLS 1.2 connections by default. The following Microsoft Knowledge Base article lists the various SQL Server editions and their support for TLS 1.2. BMC recommends that you follow Microsoft's guidance when planning your TLS 1.2 connection to your SQL Server.
https://support.microsoft.com/en-in/help/3135244/tls-1-2-support-for-microsoft-sql-server
Note
One important thing to note for customers using BCM integration is that BCM does not support TLS 1.2 out-of-the-box. Additional configuration is needed to allow BCM to work with a TLS 1.2 enabled SQL Server. Customers are advised to follow the guidance in the following KB article:
https://selfservice.bmc.com/casemgmt/sc_KnowledgeArticle?sfdcid=000166431
The following table describes the required TLS versions that must be running on the Track-It! server, SQL server, and email server in order for Track-It! to function properly:
| Security protocol | Version |
|---|---|
| Transport Layer Security (TLS) |
|
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