System requirements

The following hardware and software requirements for installing Track-It!

Web browsers

Web browsersVersion
Microsoft Edge42 and later
Microsoft Internet Explorer

11 (limited support)

Note: Technicians that use Track-It! on Microsoft Internet Explorer 11 might experience performance issues that require them to log out of Track-It! and log back in to clear the memory usage. BMC does not recommend using Internet Explorer 11 with Track-It! at this time.

Google Chrome68 and later
Mozilla Firefox65 and later

macOS/OS X

Resolution and connectivity details

Type of resolution or connectivity


Recommended resolution

1366 x 768 pixels

Network Connectivity

512 KBPS or higher

Application Server Hardware requirements

ComponentHardware requirement
Computer and processor1 CPU with minimum 2 GHz - 4 core with 2 MB cache
Memory8 GB
Hard disk

100 GB

Note: The initial installation might require up to 2 GB of free space to extract all installation files and to run the application.

Software requirements


Software requirement

Operating System

  • Windows Server 2016
  • Windows Server 2012
  • Windows Server 2012 R2 64 bit4

Note: Windows Server 2008 R2 and below have been deprecated.

Web Server

  • IIS 10 Windows 2016 64 bit4 Web Server
  • IIS 8.5 Windows 2012 R2 64 bit4 Web Server
  • IIS 8.0 Windows 2012 64 bit4 Web Server

Notes: To install Track-It! Web components on Windows 2008 Server, the IIS role must be installed through the Server Manager and the following role features must be enabled:

  • ASP
  • IIS 6 Metabase Compatibility
  • Windows Authentication
  • Server Side Includes
  • Static Content

In all 64 bit4 versions of Windows, IIS must be configured to support the 32 bit worker processes.


  • Track-It! Web should not be installed on a Domain Controller.
  • If the server on which Track-It! is installed is running on a locale other than EN-US, the server must have the required language pack installed. The local computer settings does not impact the date format. For more information, see Language information.


BMC recommends that you use SSL certificates for secure data transfers. 


If the following software are not already installed, they are installed to support Track-It! functionality:

  • Microsoft .NET Framework 4.7.2
  • MDAC 2.8

This release bundles following version of BMC Client Management version:

  • BCM 12.8


Microsoft SQL Server
  • SQL 2017 and its service packs
  • SQL 2016 and its service packs
  • SQL 2014 and its service packs
  • SQL 2012 and its service packs

Note: SQL Server with Advanced Services need to be installed to enable Full Text search feature.

Microsoft SQL Express
  • SQL Server 2017 Express with Advanced Services
  • SQL Express 2014 with Advanced Services
  • SQL Express 2012 with Advanced Services


The following conditions apply:

  • The Full Text Search feature is only available with Advanced Services variant of SQL Express.
  • SQL 2008 R2 versions and below have been deprecated.
  • SQL Express 2008 versions and below have been deprecated.

Related topics

Preparing for installation

Installing in Standard mode

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