Segregating data visible to groups
The Data Segregation utility enables you to segregate the data that a user can view based on the access rights for a particular group. For example, by using the Data Segregation utility, you can ensure that a technician from the Human Resources group cannot view the same data as a technician from the Finance group. By default, all groups can view data for other groups.
You can segregate the data for the following modules:
- Tickets
- Ticket Notes
- Assignment
- Assignment Notes
- Solutions
Notes
- You must perform an IIS reset after running the Data Segregation utility.
- If you perform data segregation for assignments, the successors and predecessors assigned to other groups are still visible.
Before you begin
- BMC recommends that you create a backup set of your data before running the Data Segregation utility.
- Stop all services such as Email and the Job processor.
Segregating data visible to a group
- In the File Explorer, navigate to the location where you have installed the Track-It! application.
For example,C:\Program Files(×86)\BMC\Track-It!
- Expand the Track-It! folder and then open the Tools folder.
You can see the BMC.TrackIt.Utilities.DB file in the Tools folder. - Double-click the BMC.TrackIt.Utilities.DB file.
- In the Track-It! Data Segregation dialog box, from the DSN list, select Track-It.
- In the username and password in the appropriate fields and click Connect.
- In the Record Segregation section, to add a group who can view the data, perform the following actions:
- From the Group list, select a group whose data you want to share with other groups.
- Select an appropriate module, such as Ticket.
- Click Add Group.
- In the Available Groups for Adding dialog box, select an appropriate group.
- Click Add.
- (Optional) Repeat this process for each additional module for which you want to add.
- To remove a group from viewing the data, perform the following actions:
- From the Group list, select a group whose data you want to stop sharing with other groups.
- Select an appropriate module, such as Ticket.
- Click Remove Group.
- In the Available Groups for Removing dialog box, select an appropriate group.
- Click Remove.
- (Optional) Repeat this process for each additional module for which you want to restrict.
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