Preparing for installation

The following topics are provided:

Overview of the installation process

The following video (15:08) presentation provides an overview of the installation process.

Key considerations

  • While installing the Microsoft SQL Server, ensure that you enable the full text search, which is also a check performed by the Track-It! installer. If it is not enabled, you might need to run the SQL Server installer again to enable the feature.
  • When installing Track-It! in a Standard mode, if you select the Download and install Microsoft SQL Express 2012 with Advanced Services option, it enables the full text search feature by default. If you use an existing SQL Server, you can use it install Track-It!, but ensure that the full text search feature is enabled for the server.
  • When you install in the Evaluation mode, the SQL Server Express 2012 with Advanced Services is also installed.
  • BMC Client Management is installed in the English language only.
  • By default, the out-of-the-box device groups of BMC Client Management are not installed with Track-It! However, you can import the groups from the BMC Client Management installation directory ( >/Master/data/Visoin64database/outofbox/) that is created on the application server on which you are installing Track-It!
  • BMC recommends that you link Track-It! to a single BMC Client Management server. If you link Track-It! to multiple servers, it might lead to duplicate BMC Client Management Asset IDs and the existing records might be overwritten.
  • You can install BMC Client Management master only if there are no BMC Client Management agents installed on the server.
  • The Track-It! Application Server and Track-It! Database Server are required to be in the same timezone.

Before you begin

The following table provides information about prerequisites for installing Track-It! To avoid issues during installation, address the prerequisites in the order listed:

1Ensure that your system meets the minimal hardware and software requirements.System requirements

Enable the following features for your Internet Information Service (IIS) 7.0 and later.

  • ASP
  • Basic Authentication
  • IIS 6 Metabase Compatibility 
  • Windows Authentication
  • Server Side Includes
  • Static Content
3Configure your SMTP services. NA

Configure .Net Framework version 4.5.1 and later.

Note: If you are using a Windows 2012 server, you must set up .Net Framework 3.5 from your OS media.

5Understand the installation modes
  • Evaluation: Ready-to-use version has sample data and requires minimal user interaction during installation. The evaluation mode comes with a 30 day evaluation license.
  • Standard: User has control of the different attributes of the installer.

Related topics

Installing in Standard mode

Installing in Evaluation mode

Uninstalling Track-It!

Configuring after installing

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