Configuring Self Service

Self Service enables users to create and resolve their own tickets, which in turn might lower the call volume to technicians. The users in Self Service can create a new ticket or view a list of tickets submitted by them. Additionally, they can browse available solutions and provide feedback about them.

The following video (10:50) presentation provides information about customizing Self Service.

https://youtu.be/24e8yKgdzos

The following table provides information about the Self Service features:

GoalReference topic
Understand the capabilities, benefits, and features of Self Service.Overview of Self Service
Configure the default settings for Self Service such as Tickets, password policy, and the display settings.Configuring default settings for Self Service
Customize the modules displayed in Self Service.Configuring Self Service modules
Customize the language in which Self Service is displayed.Configuring Self Service language
Customize the logo and URL on the Self Service landing pageCustomizing the logo and URL displayed in Self Service

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