Addressing data privacy requests

The Track-It! product provides capabilities that help administrators address the personal data protection and privacy requirements associated with the General Data Protection Regulation (GDPR). The GDPR is a set of rules and principles governing the handling of personal data of individuals located in the European Union (EU). There are many requirements pertaining to personally identifiable information (personal data) data with GDPR, but those that most directly affect data within Track-It! would be the ability to locate personally identifiable information, delete personally identifiable information, and anonymize personally identifiable information.

Note

This BMC document provides general information about the General Data Protection Regulation (GDPR) and GDPR key requirements. It is not intended to provide any legal advice. The GDPR can be found at https://ec.europa.eu/info/law/law-topic/data-protection_en. Under this new Regulation, any organization handling personal data of European Union residents, regardless of its location, needs to understand which GDPR requirements apply to its organization and accordingly devise a plan for adjusting its systems and processes and for educating its people. Although BMC is not in the business of data privacy compliance software, some of the features of the Track-It! product can help customers meet some requirements of the GDPR. For more information about how BMC solutions can help achieve the requirements of GDPR, see https://www.bmc.com/it-solutions/gdpr-compliance.html.

The GDPR is a set of rules and principles governing the handling of personal data of individuals located in the European Union (EU). Although many requirements pertain to personal data and GDPR, those that most directly affect data within Track-It! are the ability to locate, delete, or anonymize personal data.

To delete personal data for requestors

HowDetails
From Track-It! application
  1. Navigate to the Requestor page (from the hamburger menu , select Configuration > Application Settings > Requestors).
  2. Select the requestor whose record you want to remove and then click Delete .
  3. In the Delete Record dialog box, click Yes.
Using SQL query
  • To delete a specific requestor, run the following query:
    DELETE FROM [_SMDBA_].[_CUSTOMER_]
    WHERE [CLIENT] = '<REQUESTOR_ID>';
  • To delete all requestors, run the following query:
    DELETE FROM [_SMDBA_].[_CUSTOMER_]

To delete personal data for technicians

HowDetails
From Track-It! application
  1. Navigate to the Technician page (from the hamburger menu , select Configuration > Application Settings > Technicians).
  2. Select the technician whose record you want to remove and then click Delete .
  3. In the Delete Record dialog box, click Yes.
Using SQL query
  • To delete a specific technician, run the following query:
    DELETE FROM [_SMDBA_].[_PERSONNEL_]
    WHERE [CODE] = '<LOGIN_ID>'
  • To delete all technicians, run the following query:
    DELETE FROM [_SMDBA_].[_PERSONNEL_]

To delete personal data for vendors

HowDetails
From Track-It! application
  1. Navigate to the Vendors page (from the hamburger menu , select Configuration > Application Settings > Vendors).
  2. Select the vendor whose record you want to remove and then click Delete.
  3. In the Delete Record dialog box, click Yes.

Notes:

  • If you delete a vendor from Track-It!, the vendor is not deleted from BMC Client Management.
  • While syncing assets with BMC Client Management, if the deleted vendor is used in the Asset form, the vendor will be recreated in Track-It!
Using SQL query
  • To delete a specific vendor, run the following query:
    DELETE FROM [_SMDBA_].[_VENDOR_]

    WHERE [COMPANY] = '<COMPANY_NAME>'
  • To delete all vendors, run the following query:
    DELETE FROM [_SMDBA_].[_VENDOR_]
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