PDFs and videos
As an end user, administrator, or technician for your Track-It! roll out, you might need documentation and video tools that you can share with others. This topic describes and links to PDFs and videos that support this product release. You can also make your own PDFs for any topic in the wiki if the ready-made PDFs of this space do not satisfy your requirements.
You can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.
The following table lists topics that contain videos that supplement or replace the text-based documentation.
|System administrator||To install Track-It!||Installing|
|System administrator||To understand the post installation configurations||Administering|
|System administrator||To import users in Track-It! from Active Directory||Importing users from Active Directory|
|System administrator||To configure emails||Configuring email|
|System administrator||To configure business rules||Configuring business rules|
|System administrator||To configure advanced business rules||Configuring business rules|
|System administrator||To configure priorities and set up priority hierarchy||Creating and managing priorities|
|System administrator||To configure service level agreements||Configuring service level agreements|
|System administrator||To configure categories||Creating and managing categories|
|System administrator||To customize Self Service portal||Configuring Self Service|
|System administrator||To configure Ticket templates and Assignment status progression||Creating and managing form templates|
|System administrator||To customize forms||Customizing forms for groups|
|System administrator||To set up Active Directory authentication||Enabling Windows authentication for Track-It!|
|System administrator||To learn about the migration tool||Migrating to Track-It! 2018|
|Technicians||To understand the Help Desk features||Using: For technicians|
|Technicians||To customize the HelpDesk Grid||Defining views and performing actions on Help Desk|
|Technicians||To work with HelpDesk tickets||Defining views and performing actions on Help Desk|
|Technicians||To learn about Self Service||Overview of Self Service|