View and edit your support profile

Clicking on the Edit Profile link will take you to a page (below) where you can modify your contact information and more.

On this page you can:

  • Update your name and phone number
  • Change your login password
  • Register for Support and Education services or Partner resources
  • Change your communication preferences
  • Change your Favorite Products and Product Alert Subscriptions (see 'Additional My Support links section' below)
  • Review your company's Licensed Products and request the addition of the relevant Support IDs to your profile
  • Select your favorite BMC products in order to persoanlize your BMC support experience

Clicking on the Manage Support IDs link will take you to a page (below) where you can add or edit Support Contract IDs, as well as view other users registered with the same contract ID.


At the top of the page, you can remove support IDs from your profile, and add additional Support IDs to your account.

From the table below the buttons, you can review the Support Contract IDs associated with your account.

To edit an existing Support Contract, tick the Action box in the table and click on of the buttons on top:

  1. Remove Support ID/User – Click this button to remove Support IDs associated with your account. Customer Admins can remove users from their support ID.
  2. Allow to Create Case – This is only available for Customer Admins. Allow or disable access to open Cases directly with BMC Software by clicking this button.
  3. Add Support IDs – Click this button to add additional Support IDs to your account.
  4. Show All – Click on 'Show All' to display all the users under that support ID


Customer Administrators will have access to remove users from their Support ID, restrict access to open Cases with BMC Software and change the pin associated with the Support ID to prevent other users from registering with it. If a Customer Admin changes the pin associated with a Support ID, the admin will then be the gatekeeper for that support ID, and all requests for the support ID and pin will be routed through them. You can request administrative privileges by emailing

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