Submit & Track Support Cases
If you have a problem with one of your BMC products, you can submit a case directly to our Technical Support team. The best self-service option is to submit a case from Support Central, as it also allows access to all our self-service solution resources.
To submit or review cases on Support Central, you must be properly registered, and logged-in. When you are successfully authenticated, you'll be shown the Support Central home page as shown below.
|Support Central Authenticated Home Page|
- The prompt to "Explore the orientation checklist" only displays when you are recognized as being new to Support Central.
- You may search all our self-service resources (Knowledge Base, Documentation, Community content, Support Central web site pages) by entering search terms in the box.
- Click in the main body of the "Case Management" tile to learn about options for submitting support cases.
- Click the "personal" region of the tile to display 5 of your most recently-updated cases in the quick access pane (Figure 2).
You may click on a Case ID in the quick access pane to review or update an existing case. You can also view more of your existing cases or initiate a new case by clicking the appropriate button from here. Clicking the back-arrow region of the Case Management tile will close the quick access pane.
|Case Management Quick Access Pane|
Click the Submit New Case button to create a new case or the View All Cases button to review all support cases to which you have access, open or closed.