Submit & Track Support Cases

If you have a problem with one of your BMC products, you can submit a case directly to our Technical Support team. The best self-service option is to submit a case from Support Central, as it also allows access to all our self-service solution resources. 
To submit or review cases on Support Central, you must be properly registered, and logged-in. When you are successfully authenticated, you'll be shown the Support Central home page as shown below. 

Support Central Authenticated Home Page

  1. The prompt to "Explore the orientation checklist" only displays when you are recognized as being new to Support Central.
  2. You may search all our self-service resources (Knowledge Base, Documentation, Community content, Support Central web site pages) by entering search terms in the box.
  3. Click in the main body of the "Case Management" tile to learn about options for submitting support cases.
  4. Click the "personal" region of the tile to display 5 of your most recently-updated cases in the quick access pane (Figure 2).

    You may click on a Case ID in the quick access pane to review or update an existing case. You can also view more of your existing cases or initiate a new case by clicking the appropriate button from here. Clicking the back-arrow region of the Case Management tile will close the quick access pane.

Case Management Quick Access Pane

Figure 2

Click the Submit New Case button to create a new case or the View All Cases button to review all support cases to which you have access, open or closed.

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