Sharing a file to BMC – our Secure File Transfer (SFT) service
To enhance the protection of files shared with us, BMC has implemented a Secure File Transfer service supporting SFTP, FTPS, and HTTPS protocols. This service is an alternative to attaching a file to a Case via BMC Support Central and must always be used for files which exceed the 2GB limit for Case attachment file size. Files that are 2GB or smaller should always be attached directly to Cases.
We have a detailed User Guide that covers instructions on accessing the service, how to use the service, file naming conventions, FAQs, known issues and more.
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Just to clarify, mainframe z/OS TERSE files (of dumps etc.) should always be uploaded using the method described for mft.bmc.com regardless of file size, along with any plain text (.txt) files belonging to the case.
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