This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.


You can upgrade a previous installation of BMC Atrium Single Sign-On by using the installer provided with BMC Atrium Single Sign-On. This procedure for upgrading BMC Atrium Single Sign-On is the same for both Microsoft Windows and UNIX.

To upgrade BMC Atrium Single Sign-On


BMC recommends that you backup BMC Atrium Single Sign-On before proceeding with an upgrade.

  1. On the target computer, start the BMC Atrium Single Sign-On installation utility.
  2. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
    BMC Atrium Single Sign-On installer
  3. Select the Upgrade BMC Atrium Single Sign-On <version number> to 9.0.00 option (where <version number> is the current BMC Atrium Single Sign-On version installed in your environment) and click Next.
  4. Select the Destination Directory for upgrade.
  5. Type the password for existing amadmin user for BMC Atrium Single Sign-On Admin Console.
  6. When the upgrade is completed, review the summary information.
  7. To view the upgrade logs, click View Log.
  8. To close the dialog, click Done.

To upgrade BMC Atrium Single Sign-On in silent mode

BMC Atrium Single Sign-On can be upgraded to version 9.0 in silent mode with the same parameters as for silent installation. For more information, see Installing silently.


After upgrading to the latest version of BMC Atrium Single Sign-On, it is recommended that you upgrade the 9.0 web agents libraries on your existing BMC product servers to use the latest features of BMC Atrium Single Sign-On.

Upgrading HA nodes

The HA upgrade process is to update each node in the cluster individually by running the installation program and allowing it to perform an update of the installed software. This process of installing HA clusters is documented in Installing BMC Atrium Single Sign-On as a High Availability cluster. The overall process is similar to a new cluster installation in that a cluster configuration file is created when you upgrade the first node. This cluster configuration file is used when you upgrade the subsequent nodes. Essentially, the first upgraded node creates a new cluster and then each subsequent node that is upgraded is added to the new cluster.


BMC recommends that you configure the load balancer for the cluster to block access to the cluster before upgrading nodes. The cluster cannot be in use during the upgrade.

BMC recommends that you backup the first node in the cluster prior to upgrading.

To upgrade HA nodes

  1. Ensure that the cluster is not being used.
  2. Run the installation program, autorun on the first node.
    1. Provide the administrator password.
    2. Select First node of cluster upgrade and click Next
    3. Provide the location and file name for where you want the cluster configuration information saved and click Next.
      This cluster configuration file is needed when subsequent nodes are added to the cluster.


      This file contains sensitive information.

  3. Copy the cluster configuration file to the computer that hosts the subsequent node.
  4. Run the installation program, autorun on the subsequent node.
    1. Provide the administrator password.
    2. Select the Additional node of cluster upgrade option and click Next.
    3. Provide the location of the cluster configuration file (created during the first node upgrade).
  5. For additional nodes, repeat steps 3 and 4.
  6. (Optional) Add new nodes to the cluster by running the installation program on a computer which does not already contain a node. For more information about adding new nodes to the cluster, see Installing additional nodes for an HA cluster.


The order in which nodes are upgraded does not matter since any node can be the first node. The state of the nodes (running or not) does not impact the upgrade.

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