This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Running a health check on the BMC Atrium Single Sign-On installation

After you finish all these procedures, run a health check of your integration of BMC Atrium Single Sign-On with BMC Remedy AR System.

To run a health check on the BMC Atrium Single Sign-On integration

  1. Log on to the BMC Remedy Mid Tier Configuration Tool.
    The default path is http://<FQDN midtier server>:<port>/arsys/shared/config/config.jsp.
    For example:
    http://Midtier.bmc.com:8080/arsys/shared/config/config.jsp

    Tip

    Clear the cache on your browser if you see redirect errors.

    If your integration is successful, you should see the normal Mid Tier configuration logon, not the BMC Atrium SSO logon screen.
  2. In the AR Server Setting panel, verify that the list of AR System servers includes their fully-qualified domain names.
  3. Log on to the AR System server.
    For example:
    http://Midtier.bmc.com:8080/arsys
    The BMC Atrium Single Sign-On server redirects the server URL to the BMC Atrium Single Sign-On server, and the BMC Atrium SSO logon screen appears.
  4. Enter the User Name and Password of an AR System user and then click Log In.
    If BMC Atrium Single Sign-On is properly integrated and configured, the Applications startup page appears.

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